Search results “Customer service brand management”
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 124448 TEDx Talks
Amazon CEO: Focus on customer is key
Amazon CEO Jeff Bezos says the key to success for Amazon and The Washington Post is putting their customers first.
Views: 103474 CNN
The Formula For Great Customer Experience (Light Series part 1)
How to deliver a great customer experience. Everyone tell you to be customer centric but no one shows you how to do it. We have a formula that helps you give a great customer experience Relevance ( Personalised and meaningful) offer the customer what they want when they need it . Reliability Keep the brand promise Responsiveness ( Listen. Understand. Act.) Listen and listening not with the intent to respond listing to understand. Understanding with the view to act. Convenience ( choice, consistency, and timeliness) Be where the customer needs you .
Views: 80570 Vusi Thembekwayo
How to Build a Brand With Customer Service
http://www.brand-kickstarter.co.uk | Subscribe To This Channel To Receive Our Regular Brand Strategy, Branding, Marketing & Business Growth Tips :) How to Build a Brand With Customer Service - Miles Fryer of How to Build a Brand discusses an experience he had about how to build a brand through customer service. Please like, comment below and share our content. The more you comment and share our content with others, the more we'll create for you! For further help or advice, please get in touch with our friendly team at [email protected]
How to Manage Customer Expectations - 11 Excellent Tips
Want to exceed your customer’s expectations? In this video we break down 11 tips on doing just that!... check it out! - By Marketing 360® / https://www.marketing360.com/small-business-crm/ Intro: Managing and exceeding customer expectations is key to success. But in order to exceed your customer’s expectations, you must first understand them! So let’s talk about 6 reasons why understanding expectations is important and then 5 tips on how to manage to them and then exceed them. 6 Reasons Why Understanding Expectations is Important: 1 - It lets you know what service levels are expected to keep customers happy and achieve high satisfaction. (0:46) 2 - It enables you to focus on fulfilling customer expectations. (1:26) 3 - It gives you the opportunity to discuss expectations at the start of the relationship and to reset unrealistic expectations if necessary. (1:49) 4 - It can help you resolve customer complaints. Since complaints are a result of failing to meet expectations, you have the ability to quickly fix the problems and retain the business. (2:16) 5 - Most customers have a set of basic needs that they want from you; make sure you understand them and work them into your customer service strategy. (2:53) 6 - Think about not just meeting expectations, but how you can WOW them. (3:26) 5 Tips on Managing Expectations: 1- There are times when you know we’re not going to meet expectations--the deadline is pushed back, something didn’t go right, something was missed...whatever it is, I recommend calling the customer immediately! (3:59) 2- Explain the issue and what steps you’re taking to correct it. 90% of the time, the customer just needs to know that you care, that you acknowledge the problem, and that you have a strategy to fix it. (5:10) 3- You don’t need all the answers but you must fully let the client vent, if that’s needed, and actively listen. Then cushion, clarify and respond. (6:23) 4- Send follow up with an action plan and gift/card, then execute! (7:10) 5- Once you have an understanding of what the customer needs--reach out to other teammates for help. (8:00) BONUS TIP - Save all this info in your CRM. Have a plan for gifts and pivot points. Send gifts and exceed expectations just before key difficulty areas. (9:37) Conclusion - Thanks for watching. If you found this content helpful please take a second and like, share and comment. Also, make sure to follow us for more great content just like this down the road or text “marketing” to 39970 to opt into our weekly marketing tip text messages. Happy marketing! --- Presented by: JB Kellogg JB Kellogg is the Co-Founder & Co-CEO of Madwire®. Madwire's brands Marketing 360® and Top Rated Local® are popular platforms used to help small businesses grow. Madwire was founded in 2009 and has since grown to nearly 1,000 people and over 100MM in annual revenue. JB & Co-CEO Joe Kellogg were recognized as Glassdoor's Highest Rated CEOs for 3 consecutive years (#1 overall in 2016). JB is passionate about small business marketing, leadership, sales, team culture and more and often shares the tips, tricks and strategies he's learned in life and while growing Madwire. JB Kellogg on LinkedIn: https://www.linkedin.com/in/jb-kellogg-8567a029/ --- Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016 & 2017! Follow Us: Marketing 360® Website: https://www.marketing360.com/ Madwire® Website: https://www.madwire.com/ Facebook: https://www.facebook.com/marketing360/ Instagram: https://www.instagram.com/marketing360 Twitter: https://twitter.com/fuelsyourbrand Pinterest: https://www.pinterest.com/fuelyourbrand/ Snapchat: https://www.snapchat.com/add/fuelyourbrand Youtube: https://www.youtube.com/marketing360
Views: 6288 Marketing 360
Customer Experience as competitive advantage
Learn more at PwC.com - http://pwc.to/1yMT2PI Your brand is only as strong as the experiences you create for your customers. Watch this film to explore what that means in a day in the life of today's busy consumer.
Views: 59333 PwC US
Why Customer Service Operations Have Become Smarter and More Strategic
The above video highlights why customer service operations have become smarter and more strategic. For more information on this subject, download the white paper here: https://www.onlinewhitepapers.com/marketing/customer-service-operations-become-smarter-strategic/ ABOUT: Online White Papers, a web brand of Bython Media, helps company executives and IT decision-makers identify the problem areas of their business as well as strategies, techniques, and technologies to inform employees, give insight and support where needed, and to streamline the business process. A vast repository of professional resources from leaders in the IT, finance, marketing, and human resources industries brings solutions to your fingertips. Find out more at OnlineWhitePapers.com.
Views: 432 Bython Media
What is CUSTOMER ENGAGEMENT? What does CUSTOMER ENGAGEMENT mean? CUSTOMER ENGAGEMENT meaning - CUSTOMER ENGAGEMENT definition - CUSTOMER ENGAGEMENT explanation. Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. SUBSCRIBE to our Google Earth flights channel - https://www.youtube.com/channel/UC6UuCPh7GrXznZi0Hz2YQnQ Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence. This connection can be a reaction, interaction, effect or overall customer experience, which takes place online and offline. The term can also be used to define customer-to-customer correspondence regarding a communication, product, service or brand. However, the latter dissemination originates from a business-to-consumer interaction resonated at a subconscious level. Online customer engagement is qualitatively different from offline engagement as the nature of the customer’s interactions with a brand, company and other customers differ on the internet. Discussion forums or blogs, for example, are spaces where people can communicate and socialise in ways that cannot be replicated by any offline interactive medium. Online customer engagement is a social phenomenon that became mainstream with the wide adoption of the internet in the late 1990s, which has expanded the technical developments in broadband speed, connectivity and social media. These factors enable customer behaviour to regularly engage in online communities revolving, directly or indirectly, around product categories and other consumption topics. This process leads to a customer’s positive engagement with the company or offering, as well as the behaviours associated with different degrees of customer engagement. Marketing practices aim to create, stimulate or influence customer behaviour, which places conversions into a more strategic context and is premised on the understanding that a focus on maximising conversions can, in some circumstances, decrease the likelihood of repeat conversions. Although customer advocacy has always been a goal for marketers, the rise of online user generated content has directly influenced levels of advocacy. Customer engagement targets long-term interactions, encouraging customer loyalty and advocacy through word-of-mouth. Although customer engagement marketing is consistent both online and offline, the internet is the basis for marketing efforts. Leveraging customer contributions is an important source of competitive advantage – whether through advertising, user generated product reviews, customer service FAQs, forums where consumers can socialise with one another or contribute to product development. In store, or offline customer engagement is best leveraged by associates’ extensive brand and product knowledge, and the digital access that supports it. Equipped with a tablet that also delivers store and sales training, educated on-floor associates become brand ambassadors who can show consumers high-definition product imagery and video to help cross-sell, up-sell, grow relationships and foster loyalty.
Views: 6039 The Audiopedia
Walking in the shoes of your customers | Nigel T Packer | TEDxSwansea
The internet has become an integral part of daily life. Nigel T Packer, through his international work, has provided businesses with a wealth of understanding in the way we use it and the irritations that make us want to throw our mobiles, tablets and PC’s out of the window. With an awareness of the user’s journey we can all help each other make the internet a better place. Nigel T Packer is a digital business strategy consultant and author who, for over twenty years, has used his extensive knowledge and broad range of experiences to engage and educate businesses and audiences across the UK, Europe and the United States. He has expertise in e-business strategies, effective website development, online customer experience and engagement, and international business strategy. Nigel has been a Welsh Government Role model for the last fifteen years and is regularly found presenting to school pupils and university students on the practicality of entrepreneurship and running a business. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx
Views: 32111 TEDx Talks
Customer Service Expert: Represent Your Brand, Be the Tide That Lifts All Boats
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how you can be the rising tide that lifts all boats. Don’t you just hate it when you are talking to someone in a store or on a customer support call and the person says, “I’m sorry, that’s not my department.”? Well, here’s an extreme example of that situation. I was at a restaurant. My water glass was empty. There was a server walking by with a full pitcher of water. I asked him, “Excuse me, can you please fill my water glass?” He answered, “I’m sorry, you’re not in my station.” What just happened? He had the pitcher of water. He was walking right by me. All he had to do was pour the water. But, because he was not my regular server, he made a choice not to take care of me. The problem is that regardless of the tables he was assigned to serve that night, he still represented the restaurant. And, he just tainted the experience for the rest of the evening. Here is another example, with a happier ending. One of our Shepard Letter subscribers, Tina Farmer, shared this with us. Tina was driving home to St. Louis from Indianapolis when she decided to stop at McDonalds for breakfast. She drove up to the drive-through window and ordered coffee and two Egg McMuffins without any meat. For those that might not know, the Egg McMuffin is an egg sandwich with an egg, cheese and a slice of Canadian bacon. McDonalds caters to vegetarians and even has a special key on the ordering system and cash register that states: “No Canadian Bacon.” Tina looked at the receipt, which indicated the order was correct, and drove off. Once on the highway, she opened her Egg McMuffin to find a sausage patty had been substituted for the Canadian bacon. In other words, it had meat. She was disappointed and hungry. Then she saw a sign advertising another McDonald’s at the next exit and decided to try her luck at this location. Rather than go through the drive-through lane, she went inside to place her order. She explained what happened and showed the young man working the counter her receipt. He was friendly, sympathetic and apologetic, and without hesitation gave Tina two meatless McMuffins – and didn’t charge her for them. Maybe the McDonalds were owned by the same people, or maybe they weren’t. It doesn’t matter. One covered for the other’s mistake. And the way they went about it was text-book perfect. The employee at the second McDonalds didn’t make excuses. He only apologized, smiled and took care of the customer. He was not only representing his McDonalds. He was representing all McDonalds. There’s an old saying: A rising tide lifts all boats. I’m sure the first McDonald’s errant order was an innocent mistake. When the employee at the second McDonald’s took care of Tina, he became a McDonald’s brand ambassador. He restored Tina’s faith in all of the McDonald’s restaurants. And that is what this is all about. You represent your brand. You represent all of the people you work with. When you do a good job, the customer says, “I like doing business with them.” Yet it was just you! So be the one that raises the tide – the one that lifts “all boats.” Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
Views: 782 Shep Hyken
Should Customer Service be Considered Marketing?
Please watch: "Maximising Tribe Marketing" https://www.youtube.com/watch?v=bUFxlZdQ594 --~-- This is the question @JTowers1983 and I are talking about in the first of many Marketing @ Heart sessions. The problem is that most brands are so focused on getting new clients and chasing the sale and cashing in from their customers, failing to realize that customer service is actually the best marketing channel there is. A unhappy customer is the easiest to shift to a loyal customer if you delight them with great service, followup dialog and just compensation. But if you outsource, place it with unmotivated staff, unpower them and make them hide behind company policies, you have missed a golden opportunity to facilitate and ignite the best and cheapest marketing of all times, the Word of Mouth marketing from satisfied customers. Do you agree? Dissagree? Please leave a comment below.
Views: 1535 Arnt Eriksen
The important link between HR management and Customer Experience
I received a question about the role of HR management and employer branding in customer experience management. Great question, so I decided to make this video! Enjoy! More about Steven Steven is an expert in customer focus in a digital world. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way. Steven is the author of three bestselling books. He became known for his first book, The Conversation Manager, which won the award for most innovative marketing book of 2010. Steven also wrote The Conversation Company and his most recent book, When Digital Becomes Human. When Digital Becomes Human received the award of 'Best Marketing Book of 2015'. Over 85,000 copies of his books were sold. Steven is also an entrepreneur. He is a partner in consultancy firm Nexxworks, a co-founder of Zembro (a wearable start-up) and the co-founder of content creation company Snackbytes. He spent the first 12 years of his career as a consultant and managing partner of the innovative market research company InSites Consulting. During that time, the company grew from 8 to 130 staff with offices in 5 countries. Steven is also a part-time marketing professor at Vlerick Business School. Subscribe to my youtube channel: https://www.youtube.com/subscription_center?add_user=stevenvanbelleghem Follow me on these other channels as well: Twitter: @StevenVBe Snapchat: StevenVBe Instagram: @Stevenvanbelleghem For all details, check www.stevenvanbelleghem.com
Views: 4946 Steven Van Belleghem
कैसे खिंचा चला आता है Customer! | 7 Marketing Strategies | Dr Vivek Bindra
In this video Dr Vivek Bindra Talks about 7 Marketing Strategies through which your customer will come to you. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership Funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
What is CUSTOMER EXPERIENCE MANAGEMENT? What does CUSTOMER EXPERIENCE MANAGEMENT mean? CUSTOMER EXPERIENCE MANAGEMENT meaning - CUSTOMER EXPERIENCE MANAGEMENT definition - CUSTOMER EXPERIENCE MANAGEMENT explanation. Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. SUBSCRIBE to our Google Earth flights channel - https://www.youtube.com/channel/UC6UuCPh7GrXznZi0Hz2YQnQ Customer experience management (CEM or CXM) is the process that companies use to oversee and track all interactions with a customer during their relationship. This involves the strategy of building around the needs of individual customers. According to Jeananne Rae, companies are realizing that "building great consumer experiences is a complex enterprise, involving strategy, integration of technology, orchestrating business models, brand management and CEO commitment." According to Bernd Schmitt, "the term 'Customer Experience Management' represents the discipline, methodology and/or process used to comprehensively manage a customer's cross-channel exposure, interaction and transaction with a company, product, brand or service." Harvard Business Review blogger Adam Richardson says that a company must define and understand all dimensions of the customer experience in order to have long-term success. Although 80% of businesses state that they offer a "great customer experience," according to author James Allen, this contrasts with the 8% of customers expressing satisfaction with their experience. Allen asserts that for companies to meet the demands of providing an exceptional customer experience, they must be able to execute the "Three Ds": 1. designing the correct incentive for the correctly identified consumer, offered in an enticing environment 2. delivery: a company's ability to focus the entire team across various functions to deliver the proposed experience 3. development ultimately determines a company's success, with an emphasis on developing consistency in execution CEM has been recognized as the future of the customer service and sales industry. Companies are using this approach to anticipate customer needs and adopt the mindset of the customer. CEM depicts a business strategy designed to manage the customer experience and gives benefits to both retailers and customers. CEM can be monitored through surveys, targeted studies, observational studies, or "voice of customer" research. It captures the instant response of the customer to its encounters with the brand or company. The aim of CEM is to optimise customer experience through gaining the loyalty of the customers in a multi-channel environment. Utilising surroundings includes using visuals, displays and interactivity to connect with customers and create an experience (Kotler, et al. 2013, p. 283). CEM can be related to customer journey mapping; a design tool used to track customers' movements through different touchpoints with the business in question. It maps out the first encounters people may have with the brand and shows the different route people can take through the different channels or marketing (e.g. online, television, magazine, newspaper). Integrated marketing communications (IMC) is also being used to manage the customer experience; IMC is about sending a consistent message amongst all platforms; these platforms include: Advertising, personal selling, public relations, direct marketing, and sales promotion (Kotler et al. 2013, p. 495). CEM holds great importance in terms of research and showing that academia is not as applicable and usable as the practice behind it. It needs to be noted that there isn't a specific set of rules or steps to follow as companies (in their various industries) will have different strategies. Therefore, development into the conceptual and theoretical aspects are needed. This can be seen through different scholarly research. The reasoning behind the interest in CEM increasing so significantly is because businesses are looking for competitive differentiation. Businesses want to be more profitable and see this as a means to do so. Hence why businesses want to offer a better experience to their customers and want to manage this process efficiently. In order to gain success as a business customers need to be understood. In order to fully utilise the models used in practice, academic research that is conducted can assist the practical aspect. This along with recognising past customer experiences can help manage future experiences. A good indicator of customer satisfaction is the Net Promoter Score (NPS). This indicates out of a score of ten if a customer would recommend a business to other people. With scores of nine and ten these people are called protractors and will recommend other to the given product but on the other end of the spectrum are detractors, those who give the score zero to six.
Views: 322 The Audiopedia
How to Handle Customer Complaints Like a Pro
For detailed notes for this video, visit http://www.patrickbetdavid.com/how-to-handle-customer-complaints/ I'm going to make a prediction. There's little chance this video will go viral. Here's why. Because no one cares to talk about customer complaints. But I want to challenge you to listen to this whole thing because it will save you a lot of sleepless nights, make and save you a lot of money, and create a culture for your company. So let's get right into it. Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ 5 Types of Customer Complainers #1: The Valid Complainer - 1:11 #2: The Pessimist - 1:34 #3: Like Your Product, Disagree with Your Belief - 1:50 #4: An Actual Enemy - 5:04 #5: Trolls - 08:05 How to Handle Customer Complaints - 9:10 #1: Speed is Your Game - 10:08 #2: Don't Avoid Conflict - 10:38 #3: You Can't Win Them All - 12:03 #4: Get on the Phone - 12:07 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 183053 Valuetainment
Business Management & Customer Service : Using Sales Promotions
Use sales promotions for retail businesses by offering a percentage off of sales prices or buy one get one free offers, using one promotion at a time and keeping track of how promotions do to boost sales. Plan sales promotions to coincide with holidays with advice from a business consultant in this free video on running a small business. Expert: Helen Vella Contact: www.vellaandassociated.com Bio: Helen Vella has worked in the corporate world for more than 25 years, and with this experience, set up her own business more than eight years ago in the United Kingdom. Filmmaker: Suzie Vigoin
Views: 1244 eHow
Customer को Loyal कैसे बनाएँ  | Full Video | Dr Vivek Bindra
In this video, Dr Vivek Bindra is giving tips on how to make the customer loyal to your products. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership Funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
Oracle CX: Future of Customer Experience and Analytics (CXOTalk)
Watch more videos and read the full transcript: https://www.cxotalk.com/video/future-customer-experience How can companies improve the customer experience to meet changing expectations? Des Cahill, head customer experience evangelist at Oracle, speaks with CXOTalk about using data to merge the four silos of information: Marketing, sales, commerce and service. “…The customer today expects to be treated as one person in their experiences across all of those four areas,” Cahill explains. “Increasingly, companies are being challenged because they have to bridge both these digital and physical worlds, not just in sales but across service, marketing, and commerce, so that we as consumers feel like we’re being treated as an individual by that company…” “The marketing department has a bunch of information about you as a customer, your digital behavior on the website, the ads you clicked on. The sales department knows what you bought. The service department knows what problems you have. The commerce department knows what you’ve bought online. The trick for companies today is, how do they bring that data together?” As head CX evangelist at Oracle, Cahill is responsible for strategy and messaging for the industry’s leading customer experience suite. He’s also a technology leader passionate about the intersection of brand, customer and data driven marketing, sales and service, with extensive executive-level experience at companies like Apple Computer, Netscape/AOL, eFax.com, Habeas and Ensighten. This interview was recorded at the Oracle Modern CX 2018 conference.
Views: 8097 CXOTALK
Brand Embassy: customer excellence platform powered by human connections
Today's customers are social, mobile, impatient and want service on their terms. Brand Embassy provides customer service software built to serve customers like Jenny. Get started with your free trial today and be loved by your customers tomorrow. Visit http://www.brandembassy.com/customer-service-software
Views: 4390 Brand Embassy
5 Best CRM for Small Business - Customer Relationship Management Software
Let's check our list. The 5 Best Customer Relationship Management (CRM) for your business: Number 1: #HubSpot CRM Get HubSpot’s free CRM: http://bit.ly/HubSpot_CRM Number 2: #OnePage CRM START FREE TRIAL: http://bit.ly/OnePage_CRM Number 3: #Pipedrive CRM Get Free trial: http://bit.ly/PipeDriveCRM After making this video, we found more CRM software for your business owner. Here is the list for others #EngageBay CRM Free: http://bit.ly/GetEngageBay #Copper CRM: http://bit.ly/CopperCRM #Bitrix24 Try Free: http://bit.ly/2ZmGcKX #Flexie CRM: http://bit.ly/2ZjxAVs What is the best CRM for small business owners? Well to answer that question, let's think about what a small business owner needs in a CRM. They need a solution that's going to be extremely easy to use. They need something that's gonna give them visibility in their sales process. it's gonna help them stay organized and they also need something that integrates with the other technology that they use. Hope you like our 5 best CRM review for Small Business.
Views: 60792 Brand Store
What is Customer Experience?
What is Customer Experience? It's the feelings and thoughts that a customer associate with your brand. It's the way a customer feels about themselves when they interact with your brand. Customer experience is the sum of all the ups and downs, the delights and disappointments. It's the smells and tastes, the sights and sounds that gets conjured up when a customer thinks about your brand. You are welcome to download a copy of this presentation from my web site www.brandlove.co.za and us it in your presentations!
14 Disadvantages Of Poor Customer Service
1. A Damaged Reputation 2. Customers Leave 3. Poor customer service experiences lead to increased service costs. 4. Angry customers 5. Lost Market Share 6. Loss of Profits. 7. Leads Don't Convert 8. New Customers Stay Away 9. Instead of contacting the company directly and complaining your customers will go to the masses and share what they think about your brand. 10. Change in Management: Poor customer service can lead to a change in management. 11. Employee Confidence Falls: Poor customer service can cause employees of a business to feel insecure and unhappy at work.  12. Your Customer Lifetime Value Drops. 13. Increased Training Expenses. 14. You Lose Your Best Employees.
Views: 192 Patel Vidhu
Customer Service Expert Tip: Importance of a Brand Promise
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken shares a tip to help you deliver an amazing customer experience. Today’s tip is is the importance of a brand promise. One of the most memorable and enduring brand promises in the history of American commerce is: “When it absolutely, positively, has to be there overnight.” That is the brand promise of FedEx. As a shipping and courier customer who considers FedEx a partner, I can testify to the power of that promise, but here’s where I’m going to surprise you: I can personally attest to the fact that FedEx does not always manage to keep that promise. Yet I still think of them as a partner! As with everything, every once in a while something does go wrong with a FedEx shipment: the package gets lost or it doesn’t show up on time or some other issue arises. On those rare occasions when there IS a problem, a customer can expect a positive interaction and support from FedEx. It’s more than just the FedEx employees being nice on the phone, they are personally committed to fulfilling the FedEx brand promise. That is called organizational alignment, and it’s a consistent hallmark of a company that has gotten its people to engage in, connect with, and live by a service mantra that supports the brand promise that the customer hears. That organizational alignment is why so many companies consider FedEx their partner when it comes to shipping. So think about your organization’s promise to your customers, and if your team is aligned to it. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
Views: 357 Shep Hyken
Decoding Emotional Luxury and Customer Experience
As brands increase access to luxury-like experiences (think how Uber democratized the personal chauffeur, or how most technology once available only in luxury cars is now available across all segments), premium brands cannot differentiate on technology alone to acquire and retain customers. That requires developing brand representatives whose service orientation is rooted in emotional intelligence. The relationship between luxury-like brand experiences and emotional intelligence is especially pronounced for consumers who are new entrants to luxury and expect more for the dollars they’re spending.
Views: 3616 Bond Brand Loyalty
Social Customer Service: Brand Embassy Product Tour
Brand Embassy is social customer service software designed to deliver human connections at scale. Watch this video to understand the basics of our social customer service platform and contact us today to get your personalized product demo: http://www.brandembassy.com/request-demo
Views: 1494 Brand Embassy
Customer Experience and Customer Service at Pinterest (CXOTalk # 290)
How does a company like Pinterest ensure that site viewers, brands, sponsors, and "pinners" have a great experience? Michael Krigsman, industry analyst and host of CXOTalk, speaks with Dutta Satadip, the Head of Global Customer Operations at Pinterest, about customer success. Read the complete transcript here: https://www.cxotalk.com/episode/customer-success-secrets-pinterest Dutta is responsible for building a scalable customer success organization that drives customer lifetime value through operations. Prior to Pinterest, he was the Director of Customer Success for the Americas region at Google. He comprehensively drove customer retention, accomplished sales targets, and scaled operations across a multi-billion dollar portfolio of over 150 products with teams in 15 different offices. He has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas, including Pre-Sales, Business Operations, Product Strategy, Product Management, Product Marketing, Engineering as well as Consulting positions. He specializes in transforming organizations by identifying the right strategic levers to drive the business while minimizing risk. Dutta has operated extensively in both developed and emerging countries. Dutta frequently speaks at major conferences including TEDx on management topics such as Change Management, Customer Success, Operations, Leadership and Building diverse teams. He has served on the board of the National Hemophilia Foundation and Save One Life.
Views: 5316 CXOTALK
Dreamy Dentistry - Customer Service - Brand Building
Do you value customer service? How about your customers? What can you do to be proactive with your customers? Build your brand. Read article on Dreamy Dentistry regarding customer service on Return On Image. http://returnonimage.com/dreamy-dentistry-customer-service-is-alive
Views: 303 ReturnOnImage
How to Measure Customer Satisfaction by Mr Vivek Bindra Best Motivational Speaker
To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. VIDEO: Best Motivational Speaker in Delhi, India How to Measure Customer Satisfaction Do you know how to measure and boost your customer satisfaction? Watch this Net Promoter Score (NPS) video to get valuable tips and improve your customers' satisfaction quotient. It is important to know about Net Promoter Score calculation or Net Promoter Score benchmark as it works like a mirror that reflects your company's true performance Remember, when your customers are delighted with your product or service, they share the experience with others. However, if the feedback is negative, it goes viral. In this business video, renowned motivational speaker Mr. Vivek Bindra clarifies in the simple manner what is a good Net Promoter Score and how to achieve it. Learn it and implement it to make your customers ecstatic! Look out for more from Vivek Bindra - www.vivekbindra.com -~-~~-~~~-~~-~- Please watch: "3 Steps for Guaranteed Secret of Success Motivational Video in Hindi by Mr Vivek Bindra" https://www.youtube.com/watch?v=q_GanFLk45k -~-~~-~~~-~~-~-
Part 6 Blue Ocean Strategy For Sales Marketing & Customer Service Team by Mr Vivek Bindra India
To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. VIDEO: Best Motivational Speaker in Delhi, India This video discusses in detail the basics, the intermediaries and nuances of selling. Mr.Vivek Bindra who has helped hundreds of corporates and thousands of sales men and individuals achieve their sales goals and target through his path breaking and game changing videos on selling skills and techniques. In this video he discusses at length, the FABing techniques, and its distinct advantages. He also tells his audience how Conviction and Communication are the 2 key levers in enhancing your sales. Mr. Bindra talks about the blue and red ocean strategy and creation of uncontested market space. He talks about being the best and being unique. Mr. Vivek Bindra delivers high power sales trainings, sales seminars and sales related sessions in cities like Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Ahmedabad, Pune, Kanpur,Indore,Jaipur,Vadodara,Surat,Nagpur,Lucknow,Patna,Bhopal,Bhubaneswar, Bikaner, Bokaro Steel City, Chandigarh, Coimbatore, Cuttack, Dehradun, Dhanbad, Durgapur,Faridabad, Ghaziabad, Gurgaon, Guwahati, Gwalior,Hubli,Indore, Jabalpur, Jalandhar, Jamshedpur, Jhansi, Kanpur, Kochi, Kota, Kozhikode, Lucknow, Ludhiana, Madurai, Mangalore, Mysore, Nagpur, Noida, Pondicherry, Raipur, Rajkot, Ranchi, Rourkela, Surat, Thiruvananthapuram, Vadodara, Varanasi, Visakhapatnam. He is also the best Sales trainer in India, NCR, Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland, Odisha (Orissa), Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand, West Bengal. Asia, South East Asia, Malaysia, Kualalumpur, Singapore, Thailand, Bangkok, Vietnam, Dubai, Abu Dhabi, Qatar, Maldives, Bhutan, Nepal, Thimpoo, Kathmandu, Burma, Rangoon and middle east for his selling skills, sales improvement, sales and selling acumen improvement trainings, workshops and seminars. This is the best sales training video, sales motivational video, sales technique and selling technique video made ever that can and will impact your sales bottom-line. Contact Mr. Vivek Bindra for the most outstanding sales motivation workshops, sales training programs, sales symposiums and sales training. Individual sales man and salesmen can immensely benefit from this video. Mr. Bindra is an excellent facilitator for sales training for beginners. Mr. Bindra is a world class sales trainer in Hindi and English and a superb facilitator for sales training in Hindi and English. He is bestknown for sales and salesman problem solving issues. Mr. Bindra is widely recalled for his outstanding skills in sales integration trainings, workshops and seminars. He is also well known for Sales interview questions and answers. He delivers widespread trainings for sales skills in Hindi and English, sales skills fundamentals and others. He is called upon by many to conduct seminars on selling concepts ad sales concepts. Selling and sales fundamentals, sales and selling technique. He is also known for selling skills customer service training and selling skills presentation. Widely popular for selling techniques and strategies in hindi and English, Mr. Bindra is very famous for selling techniques in wholesale and retail. He is also known for his exceptional training on selling skills over the phone, direct and indirect sales and selling technique and skills, bestselling and sales techniques, and upselling plus cross selling skills, technique and trainings that work. Known for his training at selling at the point of service skills, Mr. Vivek Bindra has acquired critical acclaim for being the best sales coach in the country. Mr. Bindra has been known for his short selling strategy and selling option strategy technique training. He is also known for his put training strategy techniques. Mr. Bindra is a master sales strategist, sales strategy planner, channel sales strategy,b2b sales strategy and b2c sales strategy. He is renowned for his online selling and sales strategy techniques, sales marketing strategy and online sales and selling strategy.
6 Customer Service Tips for Improving Social Media Support
Go to http://www.Hyken.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. What does a social media marketing conference have to do with customer service? Plenty! It’s been said that customer service is the new marketing. If that is true – and it is – then social media customer service is the updated version of that. And, if you’ve been following my work, you’ve heard me talk or write about how social media is a viable way to deliver amazing customer service. Regardless of the customer interacting with you in person, on your website or through social media channels, the experience should be one that brings the customer back, and more important, gets the customer to talk about you to their friends and colleagues. Customer service done right is one of your best marketing strategies. And, social customer service allows you to take the interactions with your customers to an even higher level. This is the second year in a row that Social Media Marketing World has had a social customer care track. A special thank you to Dan Gingiss and the SMMW team for putting this together. It is proof that social customer care is something that companies cannot ignore. Social media channels like Twitter, Facebook, YouTube, etc. have gone from being an alternative channel for customer service to a primary channel. So, if you aren’t already tied into social media customer service, the time to do it is… Now! Here are a few simple strategies that any and all companies can do to stay “social” with their customer service. 1. Start by having an account on social channels. I’m amazed at how many companies choose not to participate on social media. This is no longer an option! And, when I’m asked which channel a company should participate on, I respond with a simple answer: “Wherever your customers are.” 2. Monitor those channels to catch any mentions of your company. This can be done with various software programs, some that are even free. You want to know whenever anyone says anything about your company – in real time. 3. Respond to all mentions, not just complaints. One of the worst things a company can do is ignore comments – especially complaints. Social media is a public forum. If someone leaves a comment, there will be others watching for a response. While this is especially important if a customer complains, all comments should be acknowledged and responded to. 4. Respond quickly. If you are going to respond to every post, as you should, do it correctly. That means respond quickly. Don’t wait for hours, or even days. Respond within an hour – ideally within a few minutes. 5. Be real. When responding to comments and complaints, make it personal. In other words, don’t use copied and pasted responses. People are watching and you’ll get caught with canned, impersonal responses that make it look like you don’t truly care about your customers. 6. Proactively engage with your community. This means you don’t wait for a customer to post something about your company. Your brand needs to push out content to customers that is interesting and relevant. This is not blatant promotion, like a discount coupon. Just provide great information that adds value to your customers. Some call this marketing, and I won’t disagree. But, then I go back to what I mentioned in the beginning, customer service is marketing! Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (www.ShepTV.com)
Views: 1730 Shep Hyken
The Guinness Brand Experience - Customer Service Keynote Speaker & Marketing Speaker
To learn more about The Brand Experience this Chicago based Irishman can bring to your conference and event, go to http://www.IrishmanSpeaks.com for more detail on this high impact, humorous, business speaker. As a keynote speaker on Business Growth, People Growth, Teamwork Growth, this Chicago based marketing keynote speaker has energized audiences from Harley-Davidson to Helsinki, from Memphis to Malaga and many places in between. Chicago Motivational and Inspirational Marketing Speaker Irishman Conor Cunneen talks about the Brand Experience http://irishmanspeaks.com Tags: Marketing Speaker Chicago, Chicago Business Speaker Humorous Motivational Speaker Humorous Motivational Chicago Speaker Humorous Speaker Chicago Irish Keynote Speaker Keynote Speaker Chicago Motivational There are Business Speakers and there are Business Speakers! And then there is Chicago based Irishman, Conor Cunneen whose BRAND PROMISE is E4: Energize, Educate, Entertain and Easy to Work with. He keeps that promise. How many Business Speakers receive testimonials like: "In my close to thirty years of association work, I have never seen a speaker as well received as you." Incentive Marketing Association There are Business Speakers, Humorous Business Speakers, humorous, inspirational business speakers! And then there is Chicago based Irishman, Conor Cunneen whose BRAND PROMISE is E4: Energize, Educate, Entertain and Easy to Work with. He keeps that promise. "In my close to thirty years of association work, I have never seen a speaker as well received as you." Incentive Marketing Association "As the person who coordinates all of our speakers year after year, I want to tell you that you offered a very welcome breath of fresh air in booking and executing our keynote speech. Getting information from you was easy, you followed through on your commitments every time and you were an inspiration to our customers." Major Insurance Corporation As a meeting or event planner, you can be sure that when I combine effective pre-event research with leadership and business experience from Ireland, UK and USA, a natural gift for storytelling and the wit that won Chicago Humorous Speaker of the Year, (wow, that all seems pompous!), yes, you can be sure that you have booked a professional and humorous Master of Ceremonies." Testimonials for Conor as a Professional Funny Emcee / Master of Ceremonies / MC American Express "Thanks again for your fabulous MC skills! I was very happy with the program and am so thankful and appreciative of your skills and attention to the details as well. And -- thank you for the balance of humor you added to the program. I hope you enjoyed yourself and our people! " Illinois State Crime Commission: "Thank you so much for the great job you did emceeing our recent awards gala. We take great pride in our program, so it was wonderful to be able to relax and know the program was in excellent hands. Not only did you keep what was a very lengthy program moving along with pace and great humor, it was obvious that you had done your own research separate to the script provided. Your combination of the gift of gab, great humor and professionalism shone through and genuinely contributed to a wonderful evening." SIMA "Thanks for the emcee work, we received great feedback so far and you certainly met our expectations." Humorous Motivational Irish Speaker Conor Cunneen regales his audience with a powerful message we all can learn from. Tags: Chicago Motivational Speaker Good keynote Speakers Motivational Humorous Speaker
4 Ways to Elevate the Customer's Experience | Mark Sanborn Customer Service Keynote Speaker
https://marksanborn.com/presentations/ Do you know how to elevate the experience for your customer? Everyone knows how to "create" or "manage" the customer experience. Success comes from ELEVATING the experience so that you leave your competitors behind. There are four keys and this video will teach you what to do: 1) The guest always receives value - they get what they expect even if their expectations are off. 2) The guest is pleasantly surprised - pleasantly surprise as many guests as possible. 3) You effectively manage the guest's emotions - did they leave happier than when they came in? 4) You work together. Like Mark's ideas on leadership for brands? Consider bringing him to speak at your next event by visiting https://marksanborn.com/contact-us/ __ SUBSCRIBE: http://www.youtube.com/subscription_center?add_user=markhsanborn MORE VIDEO TOOLS FROM MARK SANBORN: Cultivate Business Success: https://www.youtube.com/playlist?list=PLJRT3y-X7CpdojU9z7YGvlJpoaxfjCcof Become a Better Leader: https://www.youtube.com/playlist?list=PLJRT3y-X7CpeCFD5WKa9dhQZtDUTTQcxF Create Amazing Customer Experiences: https://www.youtube.com/playlist?list=PLJRT3y-X7CpeCFD5WKa9dhQZtDUTTQcxF DOWNLOAD MARK'S FREE E-BOOK FOR LEADERS: http://www.marksanborn.com/doing-leadership ABOUT MARK SANBORN: Leadership expert and keynote speaker Mark Sanborn helps the world's top brands create incredible customer experiences, bolster leadership from within, and achieve amazing results. His best-selling book "The Fred Factor" illuminates the secrets to winning and keeping customers who happily proclaim your brand. This expertise has won him the title of one of the top leadership experts in the world. In fact, Mark has spoken in front of over 2400 audiences worldwide. For a detailed bio of Mark Sanborn and to see how he can help your brand, please visit https://marksanborn.com/ CONNECT WITH MARK SANBORN: YouTube: http://youtube.com/markhsanborn Website: https://marksanborn.com/ Twitter: https://twitter.com/mark_sanborn Facebook: https://www.facebook.com/marksanbornspeaker LinkedIn: https://www.linkedin.com/in/marksanborn HIRE MARK FOR YOUR NEXT EVENT: Call Helen Broder at (910) 256-3495 or visit our Contact page at https://marksanborn.com/contact-us/ Sanborn & Associates, Inc. 10463 Park Meadows Dr. Ste. 213, Lone Tree, CO 80124 Phone: +1 (303) 683-0714 Fax: (303) 683-0825
Martha Rogers: Customer Relationship Management, Marketing and Branding Expert, Keynote Speaker
Recognized for well over a decade as one of the leading authorities on customer-focused relationship management strategies, Dr. Martha Rogers is an acclaimed author, business strategist, and a founding partner of one of the world's premier customer-centered consultancies. Business 2.0 Magazine named Martha Rogers one of the nineteen "most important business gurus" of the past century. The World Technology Network cited her as "an innovator most likely to create visionary 'ripple effects'." Martha Rogers' counsel and insight are regularly sought by Fortune 500 and Blue Chip executives. Her experience in documenting customer value, and her expertise in applying "out-of-the-box" thinking makes Martha Rogers equally popular among the global media, engagement planners, event organizers, as well as corporate and association leaders who are eager to learn more about customer-centric concepts and methodologies. Martha Rogers' thought leadership and presentations routinely focus on the business issues that today's global enterprises are grappling with, while trying to maintain a competitive edge in their marketplace. These include: Balancing long- and short-term goals by managing customer value, building stronger customer relationships and customer experiences, what engagement, innovation and trust mean for the future viability of every business, how to cascade the changes needed in an organization to build the value that customers create, how to use increases in customer revenue and customer equity as the basis for compensation and reward, and why and how to overhaul your business model before your competition does it for you. Martha Rogers' (with Don Peppers) thinking is embodied in their book, Rules to Break & Laws to Follow. Named as the inaugural title to Microsoft's "Executive Leadership Series" this timely publication addresses the challenges of success in a world where networked customers and engaged employees may hold more power than the influence of your brand. The book further exposes the crisis of short-termism that is rampant in business today, Their book Return On Customers advanced these concepts documenting that the customer base is capable of driving a company's long-term economic worth. It climbed to the top 20 business books on Amazon, and was a top-ten best-seller. Fast Company named the book one of the 15 "most important reads" and cited the book again on their list of the 25 "Best Books" in business. An Adjunct Professor at the Fuqua School of Business at Duke University, Dr. Martha Rogers is the co-director of the Duke Center for Customer Relationship Management. She is widely published in academic and trade journals, including Harvard Business Review, Journal of Advertising Research, Journal of Public Policy and Marketing, and Journal of Applied Psychology. Martha Rogers has been named International Sales and Marketing Executives' "Educator of the Year." Dr. Rogers began her professional career as a copywriter and advertising executive, and earned her Ph.D. at the University of Tennessee as a Bickel fellow. More About Speaker Martha Rogers . . . Among the other best-sellers authored by Don Peppers and Martha Rogers, their first—The One to One Future—was named by Inc. Magazine's editor, as "one of the 2 or 3 most important business books ever written" and is widely acknowledged as the bible of the customer strategy revolution. Enterprise One to One, received a 5-star rating from the Wall Street Journal. One to One B2B made the New York Times business best-seller list within a month of its publication. Martha Rogers and Don Peppers' books have sold well over a million copies and appear in a total of 18 languages. To hire Martha Rogers to speak to your organization, contact BigSpeak Speakers Bureau. http://www.bigspeak.com/martha-rogers.html For information about BigSpeak, https://www.bigspeak.com/
Real Social Media Specialists | Customer Service
Efferent Media offers a unique customer experience. We have the ability to get your brand found online. Efferent has an entire Social Media department that works with your account manager to generate exposure and drive conversions. We even offer Community Management for Social Media Pages Please Like, Share and Subscribe For More! Call us Today! 631-867-0900 Website - www.efferentmedia.com Twitter - https://twitter.com/efferentmedia Facebook - https://www.facebook.com/efferentmedia Instagram - https://www.instagram.com/efferentmedia LinkedIn - https://www.linkedin.com/company-beta/2704668/
Views: 1367 Efferent Media
Best brands for customer service
http://www.which.co.uk/home-and-garden/leisure/reviews-ns/best-and-worst-brands-for-customer-service/?utm_campaign=video_rights&utm_medium=video&utm_source=youtube_channel&utm_content=customerservice&utm_term=description We reveal the best and worst brands for customer service from our annual survey. Our survey of more than 3,000 consumers focused on the customer service of brands across the banking, telecoms, energy, retail and travel industries, in isolation from the value for money they offer or the quality of the products or services they supply.
Views: 1302 Which?
Chip Bell-Emotional Connection to Brand through Great Customer Service
Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges. He is considered a world renowned authority on customer loyalty and service innovation, writing over 400 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Business Week, Forbes, Fast Company, Inc. Magazine, and Entrepreneur. He has authored six best-selling books including: Wired and Dangerous: How Your Customers Have Changed and What to Do About It, Managing Knock Your Socks off Service; Customers As Partners; Magnetic Service; and Take Their Breath Away: How Imaginative Service Creates Devoted Customers. His newest is The 9 ½ Principles of Innovative Service. His books have won major awards and been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A and Southwest Airlines. Leadership Excellence Magazine listed him among the top 30 thought leaders.
Views: 261 Goodman Speakers
Southwest Airlines: Our Purpose and Vision
From our very beginning, Southwest Airlines has been a maverick in the airline and Customer Service industries. We set ourselves apart every single day by delivering our Customers to the places, events, and People that are most important to them. This reason for being is encompassed in our defining statement -- our Purpose: To connect People to what's important in their lives through friendly, reliable, and low-cost air travel. We created this video to bring our Purpose to life through snapshots of interactions that our Employees have had with our Customers. These seemingly everyday situations demonstrate how our Employees go above and beyond to connect People to what's important in their lives.
Views: 419199 Southwest Airlines
Customer review management services: Protect your brand & business
Customer review management services, offered by SynapseInteractive, bring a new life to businesses that are struggling with the issues of negative reviews and ratings. Nowadays, potential customers do a lot of research before buying a product or a service. They read reviews all over the web to know the product/service quality. They quickly change their mind and don't buy the product or service if they come across negative reviews & poor ratings. Our wide range of online reputation management services protects your brand image and business from all negativity. We hold great expertise in handling various types of customer reviews i.e. reviews posted by employees, negative customer feedbacks, poor ratings, court-related reviews, etc.
What Happens When Customer Can't Find Your Brand on Social Media?
This is Lisa She is one of your new customers and an avid social media user She tries to find your company on Facebook, Twitter, and Google Plus so she can stay connected with you … and so she can share your business with her social network, but you’re not there So she gives up on the idea A couple of weeks later, Lisa’s neighbor, who also happens to be one of her Facebook friends, sends her a link to a special offer one of your competitors is having Intrigued, she visits their Facebook page and starts to read all of the buzz surrounding this company Impressed with what she saw, she “Liked” their page and shared the link with others in her social network Now, they’re all connected with your competitor on Facebook… engaging with them on a consistent basis So the next time Lisa needs your type of product or service – do you think she will choose YOU or YOUR COMPETITOR? Now is the time to socialize … Contact Us Today Brand Management for Industry Influencers Evolving & empowering brands to stay fresh, relevant and in the lead.™ Andrea Callahan International, Inc. is a holistic marketing boutique agency. We exemplify dynamic brand stories and craft engaging messaging through creative integrated marketing. ACI builds brands. We help you exemplify what your brand stands for. We help you establish brand awareness, credibility and brand equity. The WHY behind the brand Brand personality Distinctive image and design Our mission is to lead business owners to become Industry Influencers, to build a memorable brand, craft marketing messages to attract their ideal client, build a tribe of loyal followers and increasing revenue, doing what they love. We are dedicated to your brand positioning. Your business success is our business. We have a total commitment to excellence. We exemplify five-star quality and superior personalized service. Visit the Callahan's Industry Influencer's Blog for strategies, tools & best practices in branding, integrated marketing & maximizing public relationships. http://www.andreacallahan.com Andrea Callahan International, Brand Management for Industry Influencers.™ http://andreacallahan.agency 1+888-54-BRAND
Building and Scaling Customer Service Teams
For startups and small businesses, customer success and customer retention are arguably more important than generating new sales. But it can be difficult to find the resources and manpower to create a successful customer-facing team. And it can be even more difficult to scale those teams properly as a business grows. In this recored live stream, we go from soup to nuts on customer support and service, and share actionable best practices for aligning your team for success, no matter how large your business. Stay connected to our community! Subscribe- http://www.youtube.com/subscription_center?add_user=gnrlassembly GA Facebook- https://www.facebook.com/gnrlassembly GA Twitter- https://twitter.com/GA GA LinkedIn- https://www.linkedin.com/company/general-assemb-ly GA Online- https://generalassemb.ly/ At General Assembly, we are creating a global community of individuals empowered to pursue work they love, by offering full-time immersive programs, long-form courses, and classes and workshops on the most relevant skills of the 21st century – from web development and user experience design, to business fundamentals, to data science, to product management and digital marketing. Established in early 2011 as an innovative community in New York City for entrepreneurs and startup companies, General Assembly is an educational institution that transforms thinkers into creators through education in technology, business and design at fourteen campuses across four continents.
Views: 1189 General Assembly
21st Century Customer Service
Did you know that your customer service is directly tied to your Brand? Hear from expert PR Strategist Valdez K. Russell, why great customer service should and MUST be a mark of your business Brand. Valdez K. Russell is the Principal of VKR Insights, a communications and reputation management agency in The Bahamas.
Nordstrom Customer Service Tips
Go to http://www.Hyken.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. Shep Hyken shares five tips from one of the most legendary customer service companies - Nordstrom. For those of you that follow me, you may already know about a few of my favorite companies, known for excelling in customer service. There is one however that is legendary. As I travel around the country presenting speeches on customer service, I’ll ask the audience to name the brand they feel is best known for customer service. Who would you name? Well, if you named Nordstrom, you would be correct. They have created a reputation that truly is legendary. And, that legend started with the famous story about a customer trying to return tires to Nordstrom. The employee took the tires and the customer walked away happy. And, if you know the story, then you know that Nordstrom never even sold tires. I’m not here to tell the details of the story. You can look it up with a quick Google search. But it was that story that may have started the legend. So, with that in mind, here are five ways that Nordstrom creates AMAZING customer experiences. 1. Define Customer Service – This is where the legend begins. It doesn’t happen by accident. Nordstrom became world famous for their customer service reputation. Nordstrom created a twist on the employee golden rule and put this statement into their employee handbook in the form of their one and only rule, “use good judgement in all situations.” That’s how they defined good customer service… by using good judgement. This one rule is designed to empower their employees. We’ll get back to empowerment in just a moment. 2. Hire Right – Nordstrom hires people to fit their existing customer service culture, and they start with a very important question during the interview process: “What’s your definition of customer service?” They are looking for people already in alignment with their customer service vision, with the right attitude and the right mindset to want to provide the best service to every customer. By the way, there is no one correct answer. There are many ways to correctly answer that question. And, of course there are some wrong ones, as well. 3. Empower Your Employees – See I told you we’d get back to empowerment. This goes back to reinforcing their customer service rule, “Use good judgement in all situations.” You must trust and empower your employees to deliver on your company’s vision. From how they treat the customer, to how they handle a tough customer service situation, employees know what is expected of them, and their managers want them to be empowered to resolve any customer issues, treating their customer in a way that meets, if not exceeds the reputation Nordstrom is known for. 4. The Devil is in the Details – Nordstrom knows how important the details are, and they focus on details that enhance the customer’s experience. For instance, if you have a question about where something is located in the store, the sales person will actually walk you there, rather than point you in the right direction. Employees are also taught to walk your bagged purchase around the counter, rather than just handing them to you over the counter. They have a goal of answering the phone in no more than 2 rings. It may not seem like much, but every detail matters. And Finally, ... 5. Be Better Than the Competition – Nordstrom knows where their competition is, and with online retailers putting many department stores and mall stores out of business, Nordstrom aims to create a better experience as their differentiator. For example, they are now utilizing mobile pay for items, so you never have to wait in line to checkout. After all, you never need to wait online to pay – so why should you at their store? But one of the most exceptional things about Nordstrom is their return policy – because basically, there isn’t one. Nordstrom’s rule for returns boils down to that one and only rule – “Use good judgement in all situations.” It doesn’t matter how long ago you bought it, whether or not you have the receipts or tags attached, if there is any reason you’re wanting to return an item – they most likely will accept it. That’s something that sets them apart from the rest, allowing them to out-perform on customer service and thereby making them strong competition for the online retailers. So, there you have it, five ways Nordstrom delivers amazing customer service day after day and year after year. These tips are applicable to every company in any industry. Define your customer service vision, hire the right people, empower them properly, teach them to manage the details and act in such a way that separates you from your competition. For information about customer service training go to http://www.TheCustomerFocus.com.
Views: 14025 Shep Hyken
Metatistics - Dedicated to Customer Service
We’re innovative digital marketing consultants who specialise in online brand management. We increase your brand awareness and improve your online visibility through applying the latest digital techniques so your customers find you more easily.
Views: 32 Metatistics Ltd
B2B vs B2C Customer Service
http://www.driveyoursuccess.com The following video provides insight into the inherent differences of B2B vs. B2C customer service.
Views: 9669 Ian Johnson
Living the Brand Through Customer Service - Andre Pichly - Brand-Aid Conference 2013
André has worked for the City of West Sacramento's Parks & Recreation department since 1996 and has been the Recreation Superintendent since 2000. He has worked in the profession full-time for 22 years. He has a bachelors degree and a masters degree in Recreation Administration from Sacramento State University. He has taught part-time in the Recreation, Parks and Tourism Department at Sacramento State University, is a Certified Park and Recreation Professional; is a graduate of the Disney Institute's Quality Customer Service course in Orlando, FL; and attended the Recreation Facilities Design & Management School in Denver, CO. He is a site visitor for the Commission for Accreditation of Parks and Recreation Agencies (CAPRA) with visits to Houston, Tx; Canton, MI; Kansas City, MO; Bellvue, WA; Grove City, OH, and Austin, TX. He is also trainined as site visitor for the Council on Accreditation of Parks, Recreation, Tourism (COAPRT), which is for colleges and universities. He has served as the president of CPRS District 2 and the Region 1 Representative for the CPRS state board of directors. What is BRAND-AID? Be prepared for your next promotional launch or mend your last marketing mishap with BRAND-AID - a conference providing in-depth marketing and strategic promotion essentials to aid in building your WOW Brand! From social marketing to whiz bang low cost promotions, the BRAND-AID Conference will do even more than fixing your Boo-Boos! BRAND-AID was created by The City of Grand Prairie and Arlington Parks and Recreation Departments as a way to help other organizations and businesses promote and create awareness for their products and services. BRAND-AID is supported by The Texas Recreation & Park Society (TRAPS) and the Texas Amateur Athletic Federation (TAAF). Why Should I attend? It's all about the WOW! One of the most prestigous list of speakers on branding and promotion to ever grace a Parks and Recreation Conference! The Price! Two days of training! Continential Breakfast Each Day! Lunch Each Day! Free Transportation to and from Either Airport! Free Transportation to/from host hotel to Conference Each Day! Endorsed by TRAPS! Support the efforts of the TRAPS. Get Ready to Experience the "WOW"! Who To Send: Parks & Recreation staff of all levels, Park Board Members, Directors, City Council Members, Volunteers, etc.
Views: 458 BrandAidConference
Customer Service in the Digital Age - Segment 1
In a series of Q & A's presented in three video segments, we engaged in candid conversations with three leading Canadian brands on their journey into social media to support customer service; what it means to their business and why there is no turning back now. Features: getting started with social media, mapping out the approach and scope, and ah-ha moments of delight with the media. One brand credits social media for averting a potential crisis by keeping customers informed and engaged during a difficult situation. Moderator: Robin Whalen, Partner/Managing Director, Real Interactive Panelists: Mathieu Legacé, Social Media Manager, Air Canada Alon Marcovici, Vice-President, Consumer Sales and Marketing, Globe and Mail Gina Mulic, Manager, Social Media Support, Rogers
Brand Factory Customer Care is Actuly "CARELESS" and showroom management says they are helpless.
Brand Factory has declared a free shopping weekend sale on 16-17-18 December 2016. but this is not free sale its a FAKE sale. Brand Factory is cheating their customers. they are not keeping their own promises and declarations. three points which they have not fulfilled after promising. 1. Mobikwik was supposed to return e-cash of Rs 400 with in 48 hours in Mobikwik e-wallet. But Even after 8 days Mobokwik has not returned e-cash in the wallets. On filing complaint in Mobikwik they say that there are T&C applied and customers who fulfill these T&C will be returned cashback by 31st Jan 2017. 2. Free shirts worth rs. 1000/- were supposed to be given to customers under this sale. but what they are giving as free shirts are of very poor quality and are very old manufactured shirts. All such shirts are 2011, 2012, 2013, 2014, 2015 manufactured packed. all these shirts are of cheap quality. they are visibly appearing of low quality. even they are giving shirts and tops with price tags less of 200, 300, 400 and around these. "Actually brand factory apna many years old SCRAP customers ko de rahe hain. "" 3. Very important point, at the time of sale, they have declared and promised that they will provide vouchers of Rs. 1000/- on a purchase of Rs 5000/- and its multiple. first of they have given us 2 nos. Rs 500/- vouchers in place of one voucher of Rs. 1000/- . even these two vouchers are conditional vouchers. conditions are I have to shop for Rs 1500/- for redeeming one vouchers of worth Rs 500/- in January month. and for second voucher again I have to shop for Rs. 1500/- to redeem other Rs. 500 voucher. "Iska matlab seedha ye hai ki ab mujhe 500 - 500 ke do vouchers ko redeem karane ke liye wapas 3000 ka shopping karna padega wo bhi do different months mein " this is clear that why brand factory has not declared these conditions to customers during the shopping sale days. Kitni achchi Free sale shopping weekend hai. This is not FREE but FAKE shopping weekend. Brand factory you have cheated your customers.
Views: 1307 er.paritosh Goel
How To Build A Brand | Customer Experience Management | Miles Fryer
http://www.howtobuildabrand.org/ Online customer experience management to help your website perform at its best. Find out more on our website or become a fan at facebook.com/BrandExpertTips. Today's tip is perfect for you if you already have a website, because we regularly get questions sent in to us about existing websites that aren't quite getting the results the owner had hoped for. Perhaps, like them, you are wondering whether your website is still current and represents your brand in the way it needs to in order to attract your ideal customers? Maybe you want to know that your website is still up to date with the technology that is available to you now, which wasn't available when your website was built? Perhaps you want to know if you have the right strategy for your business growth... One that is working for businesses who want to attract traffic from online sources, both now and in the immediate future? If you resonate with any of the questions above, then watch this video as we give you some great tips and advice to help you give your prospective customers an even better online experience to help you increase your sales. For further help or advice, please get in touch with our friendly team at [email protected] If you like what we do here, you may also like to join us on Twitter, Pinterest and Facebook, where we share daily video tips on branding, website design, communications strategy, marketing, video marketing, online marketing, success case studies, brand horror stories, business growth tips, etc... You can find these at: www.facebook.com/BrandExpertTips www.twitter.com/BrandExpertTips www.pinterest.com/BrandExpert/Tips Take care and we shall very much look forward to seeing you there too!