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How to Build a Brand With Customer Service
 
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http://www.brand-kickstarter.co.uk | Subscribe To This Channel To Receive Our Regular Brand Strategy, Branding, Marketing & Business Growth Tips :) How to Build a Brand With Customer Service - Miles Fryer of How to Build a Brand discusses an experience he had about how to build a brand through customer service. Please like, comment below and share our content. The more you comment and share our content with others, the more we'll create for you! For further help or advice, please get in touch with our friendly team at [email protected]
Training Luxury Retail: Stores, Customers, Companies and Store Managers
 
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Working in Luxury today means understanding the dynamics of customer expectations that might be completely different from the ones observed from an office desk. Customers in luxury are expecting more: more service, highly educated sales assistants, interaction in different languages. On the other side, stores need more support than in the past. More than ever, selling luxury is an art. Therefore, companies investment should not only be done in hiring new and more educated staff, but also in supporting their staff growth inside the organisations. The store management requires understanding of management dynamics (soft skills), ability to lead people and understanding of the retail environment. At the end the store is the terminal of most of the strategies of the company and the sales associate is the pure ambassador of the brand. "TRAINING LUXURY" is specialized in training programs aimed to achieve excellent customer experience and business development. For us " Training Luxury" means to prepare people in the retail and service areas to exceed customer expectations, both external and internal. Leadership and Management Training, Luxury Sales Training and Retail Management. Coaching and organizational consulting at interantional level. www.trainingluxury.com
Amazon CEO: Focus on customer is key
 
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Amazon CEO Jeff Bezos says the key to success for Amazon and The Washington Post is putting their customers first.
Views: 90569 CNN
Step into the world of luxury brand management
 
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Take a journey into the world of luxury and learn how Glion students are getting luxury brand management training with some of the world’s leading luxury brands. In this documentary, Glion students and key faculty members explain how the Luxury Brand Management specialization program works. This specialization track builds upon the customer experience management skills that Glion students have acquired for the hospitality industry, and it elevates those skills for the luxury sector through internships, luxury brand management courses and a two-week applied learning workshop at Domus Academy in Milan. To learn more about our Luxury Brand Management specialization, visit http://www.glion.edu/luxury
What is CUSTOMER ENGAGEMENT? What does CUSTOMER ENGAGEMENT mean?
 
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What is CUSTOMER ENGAGEMENT? What does CUSTOMER ENGAGEMENT mean? CUSTOMER ENGAGEMENT meaning - CUSTOMER ENGAGEMENT definition - CUSTOMER ENGAGEMENT explanation. Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. SUBSCRIBE to our Google Earth flights channel - https://www.youtube.com/channel/UC6UuCPh7GrXznZi0Hz2YQnQ Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence. This connection can be a reaction, interaction, effect or overall customer experience, which takes place online and offline. The term can also be used to define customer-to-customer correspondence regarding a communication, product, service or brand. However, the latter dissemination originates from a business-to-consumer interaction resonated at a subconscious level. Online customer engagement is qualitatively different from offline engagement as the nature of the customer’s interactions with a brand, company and other customers differ on the internet. Discussion forums or blogs, for example, are spaces where people can communicate and socialise in ways that cannot be replicated by any offline interactive medium. Online customer engagement is a social phenomenon that became mainstream with the wide adoption of the internet in the late 1990s, which has expanded the technical developments in broadband speed, connectivity and social media. These factors enable customer behaviour to regularly engage in online communities revolving, directly or indirectly, around product categories and other consumption topics. This process leads to a customer’s positive engagement with the company or offering, as well as the behaviours associated with different degrees of customer engagement. Marketing practices aim to create, stimulate or influence customer behaviour, which places conversions into a more strategic context and is premised on the understanding that a focus on maximising conversions can, in some circumstances, decrease the likelihood of repeat conversions. Although customer advocacy has always been a goal for marketers, the rise of online user generated content has directly influenced levels of advocacy. Customer engagement targets long-term interactions, encouraging customer loyalty and advocacy through word-of-mouth. Although customer engagement marketing is consistent both online and offline, the internet is the basis for marketing efforts. Leveraging customer contributions is an important source of competitive advantage – whether through advertising, user generated product reviews, customer service FAQs, forums where consumers can socialise with one another or contribute to product development. In store, or offline customer engagement is best leveraged by associates’ extensive brand and product knowledge, and the digital access that supports it. Equipped with a tablet that also delivers store and sales training, educated on-floor associates become brand ambassadors who can show consumers high-definition product imagery and video to help cross-sell, up-sell, grow relationships and foster loyalty.
Views: 3153 The Audiopedia
The important link between HR management and Customer Experience
 
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I received a question about the role of HR management and employer branding in customer experience management. Great question, so I decided to make this video! Enjoy! More about Steven Steven is an expert in customer focus in a digital world. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way. Steven is the author of three bestselling books. He became known for his first book, The Conversation Manager, which won the award for most innovative marketing book of 2010. Steven also wrote The Conversation Company and his most recent book, When Digital Becomes Human. When Digital Becomes Human received the award of 'Best Marketing Book of 2015'. Over 85,000 copies of his books were sold. Steven is also an entrepreneur. He is a partner in consultancy firm Nexxworks, a co-founder of Zembro (a wearable start-up) and the co-founder of content creation company Snackbytes. He spent the first 12 years of his career as a consultant and managing partner of the innovative market research company InSites Consulting. During that time, the company grew from 8 to 130 staff with offices in 5 countries. Steven is also a part-time marketing professor at Vlerick Business School. Subscribe to my youtube channel: https://www.youtube.com/subscription_center?add_user=stevenvanbelleghem Follow me on these other channels as well: Twitter: @StevenVBe Snapchat: StevenVBe Instagram: @Stevenvanbelleghem For all details, check www.stevenvanbelleghem.com
Views: 4547 Steven Van Belleghem
How to Manage Customer Expectations - 11 Excellent Tips
 
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Want to exceed your customer’s expectations? In this video we break down 11 tips on doing just that!... check it out! - By Marketing 360® / https://www.marketing360.com/small-business-crm/ Intro: Managing and exceeding customer expectations is key to success. But in order to exceed your customer’s expectations, you must first understand them! So let’s talk about 6 reasons why understanding expectations is important and then 5 tips on how to manage to them and then exceed them. 6 Reasons Why Understanding Expectations is Important: 1 - It lets you know what service levels are expected to keep customers happy and achieve high satisfaction. (0:46) 2 - It enables you to focus on fulfilling customer expectations. (1:26) 3 - It gives you the opportunity to discuss expectations at the start of the relationship and to reset unrealistic expectations if necessary. (1:49) 4 - It can help you resolve customer complaints. Since complaints are a result of failing to meet expectations, you have the ability to quickly fix the problems and retain the business. (2:16) 5 - Most customers have a set of basic needs that they want from you; make sure you understand them and work them into your customer service strategy. (2:53) 6 - Think about not just meeting expectations, but how you can WOW them. (3:26) 5 Tips on Managing Expectations: 1- There are times when you know we’re not going to meet expectations--the deadline is pushed back, something didn’t go right, something was missed...whatever it is, I recommend calling the customer immediately! (3:59) 2- Explain the issue and what steps you’re taking to correct it. 90% of the time, the customer just needs to know that you care, that you acknowledge the problem, and that you have a strategy to fix it. (5:10) 3- You don’t need all the answers but you must fully let the client vent, if that’s needed, and actively listen. Then cushion, clarify and respond. (6:23) 4- Send follow up with an action plan and gift/card, then execute! (7:10) 5- Once you have an understanding of what the customer needs--reach out to other teammates for help. (8:00) BONUS TIP - Save all this info in your CRM. Have a plan for gifts and pivot points. Send gifts and exceed expectations just before key difficulty areas. (9:37) Conclusion - Thanks for watching. If you found this content helpful please take a second and like, share and comment. Also, make sure to follow us for more great content just like this down the road or text “marketing” to 39970 to opt into our weekly marketing tip text messages. Happy marketing! --- Presented by: JB Kellogg JB Kellogg is the Co-Founder & Co-CEO of Madwire®. Madwire's brands Marketing 360® and Top Rated Local® are popular platforms used to help small businesses grow. Madwire was founded in 2009 and has since grown to nearly 1,000 people and over 100MM in annual revenue. JB & Co-CEO Joe Kellogg were recognized as Glassdoor's Highest Rated CEOs for 3 consecutive years (#1 overall in 2016). JB is passionate about small business marketing, leadership, sales, team culture and more and often shares the tips, tricks and strategies he's learned in life and while growing Madwire. JB Kellogg on LinkedIn: https://www.linkedin.com/in/jb-kellogg-8567a029/ --- Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016 & 2017! Follow Us: Marketing 360® Website: https://www.marketing360.com/ Madwire® Website: https://www.madwire.com/ Facebook: https://www.facebook.com/marketing360/ Instagram: https://www.instagram.com/marketing360 Twitter: https://twitter.com/fuelsyourbrand Pinterest: https://www.pinterest.com/fuelyourbrand/ Snapchat: https://www.snapchat.com/add/fuelyourbrand Youtube: https://www.youtube.com/marketing360
Views: 4248 Marketing 360
'How I stole great customer service - with pride!' | Lisa Ekström | TEDxLundUniversity
 
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Imagine that your company's life indicator is running low. You need extra life. What if you could steal life, or rather, steal – or borrow – someone else's life hack to increase productivity and efficiency. Lisa Ekström, the founder of the Swedish company Kamoja knows how to steal. “Kamoj” means to borrow, or snitch, in Thai. By putting an “a” at the end, Lisa turned it into a Swedish verb as in borrowing an idea or a good story to take someone else’s success story – or life hack – to make yourself succeed. And that's what she did when she stole her way to excellent Customer Service at Scandinavian Airlines. Lisa Ekström has over 20 years of experience in sales management and customer relations. She also has documented experience from highly successful change management projects. In 2007 she won “Framgångsstipendiet” – a price awarded to someone that has shown documented and extraordinary leadership results in Sweden. Lisa did so when turning SAS Customer Relations into a core asset for improving the way the company went about its business. Lisa was selected Speaker of the year 2014 by P&P, and she is a very charismatic individual with vast experience that she shares in a very inspirational way. Facts are combined with anecdotes and laughter leaving no one untouched. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx
Views: 26111 TEDx Talks
How to Handle Customer Complaints Like a Pro
 
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For detailed notes for this video, visit http://www.patrickbetdavid.com/how-to-handle-customer-complaints/ I'm going to make a prediction. There's little chance this video will go viral. Here's why. Because no one cares to talk about customer complaints. But I want to challenge you to listen to this whole thing because it will save you a lot of sleepless nights, make and save you a lot of money, and create a culture for your company. So let's get right into it. Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ 5 Types of Customer Complainers #1: The Valid Complainer - 1:11 #2: The Pessimist - 1:34 #3: Like Your Product, Disagree with Your Belief - 1:50 #4: An Actual Enemy - 5:04 #5: Trolls - 08:05 How to Handle Customer Complaints - 9:10 #1: Speed is Your Game - 10:08 #2: Don't Avoid Conflict - 10:38 #3: You Can't Win Them All - 12:03 #4: Get on the Phone - 12:07 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 112435 Valuetainment
Customer Experience as competitive advantage
 
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Learn more at PwC.com - http://pwc.to/1yMT2PI Your brand is only as strong as the experiences you create for your customers. Watch this film to explore what that means in a day in the life of today's busy consumer.
Views: 49182 PwC US
Ritz Carlton Customer Service Tips
 
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Go to http://www.Hyken.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. This month I am once again talking about one of my favorite customer service companies. This company’s system is excellent, and their team is superbly trained. Employees recognize guests and call them by name. They pay attention to the details. Everything they do is just a little above the norm. Do you know which company I am referring to? If you guessed Ritz-Carlton, you would be right! So, let’s get to it - here are the top four lessons you can learn from the Ritz Carlton to help improve your organization’s customer service: 1. Create a Customer Service Mantra – Now I know if you’ve been following my work, you must have heard me mention this before, but Ritz Carlton has one of my favorite mantras, since it’s short, easy to remember, and it’s sums up how they see their customers. Their mantra is, “We are Ladies and Gentlemen serving Ladies and Gentlemen.” The key to this is to make it easy to remember and ensure everyone in the company understands it and acts to support it. 2. Create Over-the-Top Experiences – By this, I mean when you have the opportunity to go over-the-top, seize that opportunity and deliver not just an amazing (or above average and consistent) experience, but go above and beyond to surprise your customers. Ritz Carlton must have hundreds of stories of these over-the-top experiences, but since we don’t have all day – I will share one of my favorites. There was a family staying at a Ritz Carlton in Toronto, and the kids decided to start playing floor hockey in the hallway, but when a customer complained the Ritz stepped in. They spoke with the parents and politely informed them that the kids could not play hockey in the hallway, the parents understood and were happy to comply, and this is where most stories would end; but not at the Ritz. They took care of the guest who was complaining - yes, but they wanted to also ensure the family was well taken care of – so they setup a hockey game in an unoccupied banquet room, and to take it one step further some of the hotel employees joined in and challenged the family to a game. The family won the game and you can bet they enjoyed their stay and had a great story to tell everyone about the Ritz. 3. Put your money where your mouth is – It all starts with hiring right. A well-trained employee should be trusted and be allowed to make mistakes and learn from them. The Ritz Carlton backs up this philosophy by allowing each employee to spend up to $2000.00 per day, per guest, to make things right and keep their customers happy. If Ritz is willing to place a bet that big on its employees’ judgment and customer attitude, you can bet the company has hired and trained them well. Ritz knows the value of keeping a customer! So, think about this the next time a customer has an issue that could easily be resolved by a few dollars – will the value of keeping this customer happy be worth those extra few dollars? And Finally, 4. “Treat employees like they are the customer – maybe even better” – The Ritz-Carlton is recognized worldwide for being a quality organization. They understand the importance of outstanding customer service. Just as important, if not more so, is that they also understand the value of their employees, the internal customers. The Ritz-Carlton was hired to manage an existing hotel in Shanghai. They brought in many of their experts and determined that major renovations were needed. The first phase of the renovation was their Employee Entrance. This may seem strange to most, but is the norm for the Ritz-Carlton. While the renovation was relatively inexpensive, it sent an important message to the employees, who were employed by the previous management company. It demonstrated that a new higher standard of quality and service was expected, and that the employees were incredibly important to the process. So, there you have it, four ways Ritz Carlton delivers amazing customer service day after day and year after year. These tips are applicable to every company in any industry. Define your customer service mantra, create over-the-top experiences, put your money where your mouth is, and treat employees like they are the customer – perhaps even a bit better. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (www.ShepTV.com) This video will answer the following questions: 1. How can I have customer service like Ritz Carlton? 2. How can I create a better customer experience? 3. What can I do to make better customer experiences? 4. How can I provide better customer service?
Views: 21061 Shep Hyken
Customer Service Tip: Customer Service is Your Brand
 
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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken shares a tip for Customer Service Week. Tuesday's tip is about how customer service is your brand. One of many definitions of a brand is that it is a "promise delivered." Creating brand confidence is the same as creating customer confidence. The customer must believe that you will follow through on your promises, which happen to be just about everything you do for your customer. It's what you want people to say about you. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees.
Views: 201 Shep Hyken
2018 Trends in Branding and Customer Experience
 
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Scott Davis, Chief Growth Officer at Prophet, describes five key branding and customer experience trends that will shape the marketplace in 2018. Davis details the directions businesses should be taking to remain relentlessly relevant with customers this year, including: - Integrating their purpose into their promises - Partnering with AI for personalized service and communication - B2B brands taking inspiration from B2C customer experiences - Innovating and reinventing rather than focusing on differentiation - Storytelling through personal, authentic, relevant tales Through branding, businesses can improve their customer experiences. To learn about strategic branding, visit https://www.prophet.com/solutions/brand. For more about using branding to create excellent customer experiences, visit https://www.prophet.com/work/solutions/expertise/customer-experience/
Views: 472 Prophet
6 Customer Secrets to Company Brand Success
 
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www.AngelaMegasko.com In this video Angela Megasko shares a business and customer service tip. We are hearing a lot about corporate branding these days. Consider it your company's signature out there in the marketplace. Now most companies spend a lot of time and money, defining what they want their brand to reflect but let me share 6 secrets with you. These are things that are important to your customers that they often have a hard time expressing. Keep them in mind when forming your brand promise. • Accountability -- Stand behind your products and services -- no passing the buck or making excuses • Preparedness -- Do your homework • Be on your customers' side- Keep their interests and needs in mind not just your profits • Simplicity -- Need I say more? • Accessibility -- Be there for your customers when they need you • Fresh perspective -- Provide creative solutions to your customers' problems. If they could solve their problems themselves, they probably would.
Views: 127 Angela Megasko
NABD Customer Service Support Presentation
 
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NABD is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries NABD was built according to ISO 10002:2004 specifications by creating a customer-focused environment with an open, effective and easy-to-use cases/case management process and enhancing the organization's ability to improve its product, customer service, and customers satisfaction NABD is a generic customer service support management solution that can fit all industries and business models including B2C-B2B-G2C-G2E
Views: 227 NABD
What Happens When Customer Can't Find Your Brand on Social Media?
 
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This is Lisa She is one of your new customers and an avid social media user She tries to find your company on Facebook, Twitter, and Google Plus so she can stay connected with you … and so she can share your business with her social network, but you’re not there So she gives up on the idea A couple of weeks later, Lisa’s neighbor, who also happens to be one of her Facebook friends, sends her a link to a special offer one of your competitors is having Intrigued, she visits their Facebook page and starts to read all of the buzz surrounding this company Impressed with what she saw, she “Liked” their page and shared the link with others in her social network Now, they’re all connected with your competitor on Facebook… engaging with them on a consistent basis So the next time Lisa needs your type of product or service – do you think she will choose YOU or YOUR COMPETITOR? Now is the time to socialize … Contact Us Today Brand Management for Industry Influencers Evolving & empowering brands to stay fresh, relevant and in the lead.™ Andrea Callahan International, Inc. is a holistic marketing boutique agency. We exemplify dynamic brand stories and craft engaging messaging through creative integrated marketing. ACI builds brands. We help you exemplify what your brand stands for. We help you establish brand awareness, credibility and brand equity. The WHY behind the brand Brand personality Distinctive image and design Our mission is to lead business owners to become Industry Influencers, to build a memorable brand, craft marketing messages to attract their ideal client, build a tribe of loyal followers and increasing revenue, doing what they love. We are dedicated to your brand positioning. Your business success is our business. We have a total commitment to excellence. We exemplify five-star quality and superior personalized service. Visit the Callahan's Industry Influencer's Blog for strategies, tools & best practices in branding, integrated marketing & maximizing public relationships. http://www.andreacallahan.com Andrea Callahan International, Brand Management for Industry Influencers.™ http://andreacallahan.agency 1+888-54-BRAND
Why Customer Service Is So Important
 
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In this episode, Christian and Rolly dive into why customer service is so important - and their favorite examples of TOP NOTCH service. Interested in featuring your brand in a Theo&Harris video? Check out - https://bit.ly/opportunity_th - for details! - SHOP - For the best vintage Rolex, Omega, Tudor (and more!) visit the Theo & Harris Watch Shop at http://bit.ly/theoandharris-watchshop ! Check out our "Mare" Watch Roll & grab one before they're gone! http://bit.ly/2woOJzz - CONTACTS - Wanna buy a watch? Email us at [email protected] Follow along Instagram at http://bit.ly/theoandharris-instagram —— CHRISTIAN (Host): http://bit.ly/christianzeron ROLLY (Co-host): http://bit.ly/instagram-Rolly ANNA ( Videography): http://bit.ly/instagram-annagriffinc ASHLEY (Editing): http://bit.ly/insta-ashley
Views: 4779 Theo and Harris
The Formula For Great Customer Experience (Light Series part 1)
 
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How to deliver a great customer experience. Everyone tell you to be customer centric but no one shows you how to do it. We have a formula that helps you give a great customer experience Relevance ( Personalised and meaningful) offer the customer what they want when they need it . Reliability Keep the brand promise Responsiveness ( Listen. Understand. Act.) Listen and listening not with the intent to respond listing to understand. Understanding with the view to act. Convenience ( choice, consistency, and timeliness) Be where the customer needs you .
Views: 57806 Vusi Thembekwayo
Why Customer Service Operations Have Become Smarter and More Strategic
 
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The above video highlights why customer service operations have become smarter and more strategic. For more information on this subject, download the white paper here: https://www.onlinewhitepapers.com/marketing/customer-service-operations-become-smarter-strategic/ ABOUT: Online White Papers, a web brand of Bython Media, helps company executives and IT decision-makers identify the problem areas of their business as well as strategies, techniques, and technologies to inform employees, give insight and support where needed, and to streamline the business process. A vast repository of professional resources from leaders in the IT, finance, marketing, and human resources industries brings solutions to your fingertips. Find out more at OnlineWhitePapers.com.
Views: 235 Bython Media
कैसे खिंचा चला आता है Customer! | 7 Marketing Strategies | Dr Vivek Bindra
 
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In this video Dr Vivek Bindra Talks about 7 Marketing Strategies through which your customer will come to you. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership Funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
Dreamy Dentistry - Customer Service - Brand Building
 
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Do you value customer service? How about your customers? What can you do to be proactive with your customers? Build your brand. Read article on Dreamy Dentistry regarding customer service on Return On Image. http://returnonimage.com/dreamy-dentistry-customer-service-is-alive
Views: 302 ReturnOnImage
Luxury Selling: The 21 Essentials - Andre Taylor
 
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Selling Luxury requires a unique perspective, well-developed and refined skills, and a keen awareness of global trends. In this video, entrepreneur and author, Andre Taylor provides a snapshot of his luxury workshop presented to luxury marketers and entrepreneurs around the world, exploring concepts of targeting, customer relationship development, conveying and building brand image and equity,and more, all in the context of maximizing sales. For more from Andre on LUXURY go to www.GetAffluentBuyers.com This is a preview of an indepth program that can be presented at your company. To explore Andre's Selling Luxury offerings for your company, get in touch by visiting: www.andretaylor.com
Views: 49207 Andre Taylor
Gary Vaynerchuk Keynote: Customer Acquisition and Retention
 
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Gary Vaynerchuk gave a keynote: Why media mix matters and I think you'll find it very different than most of his others. This was from 2011, around the time of The Thank You Economy but it still holds up today. Enjoy! Get Behind the Brand and Subscribe! http://bit.ly/GetBehindtheBrand Here are my personal favorite Behind the Brand playlists: 1. Behind the Brand full-length episodes: http://bit.ly/BTBfull-length 2. The BEST advice from some of the most successful entrepreneurs: http://bit.ly/supersmartpeople 3. 5 Minutes or less with some of the smartest people on the planet http://bit.ly/BTBunder5min --------------------- More? Get Behind the Brand on... Instagram: http://instagram.com/1goodbrain Twitter: https://twitter.com/BryanElliott Facebook: http://fb.com/BehindtheBrand For business inquiries: [email protected] See my film and commercial production work here: http://bit.ly/thegoodbrainwork
Views: 7926 Behind the Brand
Customer Experience and Customer Service at Pinterest (CXOTalk # 290)
 
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How does a company like Pinterest ensure that site viewers, brands, sponsors, and "pinners" have a great experience? Michael Krigsman, industry analyst and host of CXOTalk, speaks with Dutta Satadip, the Head of Global Customer Operations at Pinterest, about customer success. Read the complete transcript here: https://www.cxotalk.com/episode/customer-success-secrets-pinterest Dutta is responsible for building a scalable customer success organization that drives customer lifetime value through operations. Prior to Pinterest, he was the Director of Customer Success for the Americas region at Google. He comprehensively drove customer retention, accomplished sales targets, and scaled operations across a multi-billion dollar portfolio of over 150 products with teams in 15 different offices. He has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas, including Pre-Sales, Business Operations, Product Strategy, Product Management, Product Marketing, Engineering as well as Consulting positions. He specializes in transforming organizations by identifying the right strategic levers to drive the business while minimizing risk. Dutta has operated extensively in both developed and emerging countries. Dutta frequently speaks at major conferences including TEDx on management topics such as Change Management, Customer Success, Operations, Leadership and Building diverse teams. He has served on the board of the National Hemophilia Foundation and Save One Life.
Views: 5223 CXOTALK
Fitness Management Teaching Strategies for Customer Service
 
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Fitness Management Teaching Strategies for Customer Service will brand you and lead to referrals outside while gaining you followers with your employees internally. Find ways to praise the best. Watch here to identify what it is and how to make a difference. www.voiceforfitness.com/en/profitable_personal_training_programs/ for more tips just type that into your browser and go!
Views: 80 Flipping 50
Customer Service is the Future of Marketing
 
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Companies who devote their time to customer service-oriented programs excel in profitability and brand identity. http://lwspecialevents.com
How to Create Awesome Branding for Your Business!
 
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Does your small business need a brand uplift? Watch this video to hear some expert branding tips from our graphic designer Jackie! About Frontier Marketing: Frontier Marketing LLC is a local marketing firm unlike any other. Our company specializes in premium business solutions at affordable prices. We have proven success in multiple industries of varying sizes. We work with companies and non-profits alike to increase visibility across the internet. Our in-house team focuses not only on high-quality deliverables but also the best customer service. Our services include internet marketing, reputation management, branding, website development, email marketing and content creation. We would love the opportunity to help you grow your business! Website: frontiermarketingllc.com Facebook: facebook.com/frontiermarketingllc Twitter: twitter.com/tothefrontier LinkedIn: linkedin.com/company/frontier-marketing-llc Google+: plus.google.com/+Frontiermarketingllc Thanks for watching and be sure to subscribe for more cutting-edge marketing insights!
Why Customer Service Matters - Restaurant Advice That Will Change Your Business
 
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Want to get more customers to your restaurant? This 5 minutes of fire from Jon Taffer and I is all you need to execute on. See the full #AskGaryVee here:https://www.youtube.com/watch?v=PIjTUCUP5FM -- Thank you for watching this video. I hope that you keep up with the daily videos I post on the channel, subscribe, and share your learnings with those that need to hear it. Your comments are my oxygen, so please take a second and say ‘Hey’ ;). -- ► Subscribe to My Channel Here http://www.youtube.com/subscription_center?add_user=GaryVaynerchuk -- Gary Vaynerchuk is a serial entrepreneur and the CEO and founder of VaynerMedia, a full-service digital agency servicing Fortune 500 clients across the company’s 5 locations. Gary is also a prolific public speaker, venture capitalist, 4-time New York Times Bestselling Author, and has been named to both Crain’s and Fortune’s 40 Under 40 lists. Gary is the host of the #AskGaryVee Show, a business and marketing focused Q&A video show and podcast, as well as DailyVee, a docu-series highlighting what it’s like to be a CEO, investor, speaker, and public figure in today’s digital age. Make sure to stay tuned for Gary’s latest project Planet of the Apps, Apple’s very first video series, where Gary will be a judge alongside Will.I.Am, Jessica Alba, and Gwyneth Paltrow. ---- Follow Me Online Here: Instagram: http://instagram.com/garyvee Facebook: http://facebook.com/gary Snapchat: http://snapchat.com/add/garyvee Website: http://garyvaynerchuk.com Soundcloud: http://soundcloud.com/garyvee/ Twitter: http://twitter.com/garyvee Medium: http://medium.com/@garyvee Planet of the Apps: http://planetoftheapps.com Podcast: http://garyvaynerchuk.com/podcast Wine Library: http://winelibrary.com Official Merchandise: http://garyveeshop.com Subscribe to my VIP Newsletter for exclusive content and weekly giveaways here: http://garyvee.com/GARYVIP
Views: 51705 GaryVee
Zappos' Hsieh: Building a Formidable Brand
 
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Related Story: http://www.gsb.stanford.edu/news/headlines/Zappos_10_15.html Zappos CEO Tony Hsieh offers a compelling account of his transformation from callow Harvard student entrepreneur through his years as a dot-com wunderkind to the creator of a formidable brand. Zappos.com, Inc.: www.zappos.com Designing Happiness, MKT 555 media: http://faculty-gsb.stanford.edu/aaker/pages/Designing_Happiness_media.html Center for Social Innovation podcast: http://sic.conversationsnetwork.org/ Stanford University's Entrepreneurship Corner: http://ecorner.stanford.edu/
Joe Calloway: Customer Service & Branding Expert, Best Selling Business Author, Keynote Speaker
 
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Joe Calloway helps great companies get even better. Joe Calloway is a business author, branding consultant, restaurant owner and customer service expert, whose client list reads like a "Who's Who" in business...from Saks Fifth Avenue to newspapers in Sweden, hotels in Great Britain, and computer companies in South Africa, and world-brands like American Express, IBM, Volvo and BMW, a wide range of companies depend on Joe Calloway for insight into today's marketplace. Joe Callaway is also a guest lecturer at the Center for Professional Development at Belmont University and a partner in Mirror, an award-winning restaurant in Nashville which was featured on television's Food Network. More About Speaker, Joe Calloway . . . Sales And Marketing Management Magazine called Joe Calloway "an expert on developing customer focused teams," and a National Customer Services Advisory Board deemed Joe Calloway as "one of the most innovative and compelling people in customer service." Joe Calloway is the best-selling author of Becoming A Category Of One which received rave reviews from the New York Times, Retailing Today and many others. His other books include Indispensable: How To Become The Company Your Customers Can't Live Without and Work Like You're Showing Off: The Joy, Jazz, and Kick of Being Better Tomorrow Than You Were Today. Contact BigSpeak Speakers Bureau to book Joe Calloway to speak at your next event. http://www.bigspeak.com/joe-calloway.html For information about BigSpeak, https://www.bigspeak.com/
How to Measure Customer Satisfaction by Mr Vivek Bindra Best Motivational Speaker
 
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To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. VIDEO: Best Motivational Speaker in Delhi, India How to Measure Customer Satisfaction Do you know how to measure and boost your customer satisfaction? Watch this Net Promoter Score (NPS) video to get valuable tips and improve your customers' satisfaction quotient. It is important to know about Net Promoter Score calculation or Net Promoter Score benchmark as it works like a mirror that reflects your company's true performance Remember, when your customers are delighted with your product or service, they share the experience with others. However, if the feedback is negative, it goes viral. In this business video, renowned motivational speaker Mr. Vivek Bindra clarifies in the simple manner what is a good Net Promoter Score and how to achieve it. Learn it and implement it to make your customers ecstatic! Look out for more from Vivek Bindra - www.vivekbindra.com -~-~~-~~~-~~-~- Please watch: "3 Steps for Guaranteed Secret of Success Motivational Video in Hindi by Mr Vivek Bindra" https://www.youtube.com/watch?v=q_GanFLk45k -~-~~-~~~-~~-~-
The Psychology Of Customer Service
 
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Ty Bennett and Sydne Jacques explain The Psychology Of Customer Service. In this video you will learn the four levels of customer service, what it takes to amaze your clients and how to create loyal customers and brand ambassadors. You will also learn how customer service impacts volume, retention and the relationship you have with each customer or client
Views: 3525 ty bennett
Do Your Employees Understand CX & Customer Service?
 
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Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. What does a good customer experience look like at your company? What does good customer service look like? Ask everyone on your team and listen to the answers. Will they be the same, or different? It will be interesting to see if your team recognizes the difference between experience and service. Many people don’t understand the difference between customer experience and customer service, but does it really matter. That said, experience, when it comes to business, is the entire experience. While it includes customer service, which is a big part of the overall experience, it is also how your offerings are packaged, your advertising and marketing messages, and more. As mentioned, it’s the entire experience. It’s every interaction, human or otherwise, that you have with the brand. Then there is the definition of customer service. Sure, it may be the “department” that customers go to when they have a problem, but it also includes every contact the customer personally has with anyone they encounter in your company. It’s focused on people interacting with people. There’s more to it than that, but for this conversation, let’s stick with these simplistic definitions. As mentioned, knowing the difference between service and experience really doesn’t matter. What’s important is for everyone to know how they contribute to the customer’s experience. Some employees interact directly with the customer. They help drive the customer service, which as mentioned, is also a big part of the customer experience. Then, some employees don’t have any interaction, but what they do behind the scenes impacts the customer’s experience. It is important for every employee to know the role they play in the customers. All of this is leading to the concept of your brand and its reputation. I recently had a chance to sit down with Brian Chaput, the director of Offering Management at IBM, and he made a statement that summarizes all of this. “Your brand is the sum of all your customer interactions.” In just ten words he nailed it! That’s experience and service, all rolled up into one. And the outcome is the perception of your brand’s reputation – and everyone has a supporting role in that perception. Everyone has some impact, in some way, on the customer’s experience. So, does everyone in your organization know how they fit into the customer experience? Are they on the front line, delivering service directly to the customer? Are they behind the scenes, doing something that impacts the customer experience? There is customer service and customer experience. Sometimes they are the same, and sometimes they aren’t. But, to the customer, it doesn’t matter. This video will answer the following and much more: Does everyone in your company know how they affect the customer experience? What is the difference between customer service and customer experience? Who affects the customer experience? Who is responsible for customer satisfaction? Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to https://www.hyken.com. For information on The Customer Focus™ customer service training programs go to https://www.thecustomerfocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (http://www.ShepTV.com) (Copyright © MMXVIII, Shep Hyken)
Views: 324 Shep Hyken
Communication Skills for IT Customer Service Professionals
 
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Business communication is used for a wide variety of activities including, but not limited to: strategic communications planning, media relations, public relations (which can include social media, broadcast and written communications, and more), brand management, reputation management, speech-writing, customer-client relations, and internal/employee communications. Source - Youtube
Views: 6 vv - 365
Scott Deming: The Customer Experience and Emotional Brand Building Guru
 
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http://www.eaglestalent.com/Scott-Deming - For more information on booking Scott Deming for an event, contact Eagles Talent Speakers Bureau at 1.800.345.5607 or http://eaglestalent.com/ Scott Deming is on a mission -- to bring emotion, sincerity, caring and humanity back into customer service. Scott Deming is on a mission -- to impact as many people and as many organizations as possible with a simple message and a tried and true process. Scott Deming is on a mission -- to teach executives, management and staff that everyone is in this together. And finally, Scott Deming is taking his nearly thirty years of advertising and marketing experience and showing proof positive that RELATIONSHIPS RULE and building a BRAND through emotional experiences, not just great advertising is the key to SUSTAINABLE personal and professional success.
Views: 808 EaglesTalent
What is CUSTOMER EXPERIENCE MANAGEMENT? What does CUSTOMER EXPERIENCE MANAGEMENT mean?
 
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What is CUSTOMER EXPERIENCE MANAGEMENT? What does CUSTOMER EXPERIENCE MANAGEMENT mean? CUSTOMER EXPERIENCE MANAGEMENT meaning - CUSTOMER EXPERIENCE MANAGEMENT definition - CUSTOMER EXPERIENCE MANAGEMENT explanation. Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. SUBSCRIBE to our Google Earth flights channel - https://www.youtube.com/channel/UC6UuCPh7GrXznZi0Hz2YQnQ Customer experience management (CEM or CXM) is the process that companies use to oversee and track all interactions with a customer during their relationship. This involves the strategy of building around the needs of individual customers. According to Jeananne Rae, companies are realizing that "building great consumer experiences is a complex enterprise, involving strategy, integration of technology, orchestrating business models, brand management and CEO commitment." According to Bernd Schmitt, "the term 'Customer Experience Management' represents the discipline, methodology and/or process used to comprehensively manage a customer's cross-channel exposure, interaction and transaction with a company, product, brand or service." Harvard Business Review blogger Adam Richardson says that a company must define and understand all dimensions of the customer experience in order to have long-term success. Although 80% of businesses state that they offer a "great customer experience," according to author James Allen, this contrasts with the 8% of customers expressing satisfaction with their experience. Allen asserts that for companies to meet the demands of providing an exceptional customer experience, they must be able to execute the "Three Ds": 1. designing the correct incentive for the correctly identified consumer, offered in an enticing environment 2. delivery: a company's ability to focus the entire team across various functions to deliver the proposed experience 3. development ultimately determines a company's success, with an emphasis on developing consistency in execution CEM has been recognized as the future of the customer service and sales industry. Companies are using this approach to anticipate customer needs and adopt the mindset of the customer. CEM depicts a business strategy designed to manage the customer experience and gives benefits to both retailers and customers. CEM can be monitored through surveys, targeted studies, observational studies, or "voice of customer" research. It captures the instant response of the customer to its encounters with the brand or company. The aim of CEM is to optimise customer experience through gaining the loyalty of the customers in a multi-channel environment. Utilising surroundings includes using visuals, displays and interactivity to connect with customers and create an experience (Kotler, et al. 2013, p. 283). CEM can be related to customer journey mapping; a design tool used to track customers' movements through different touchpoints with the business in question. It maps out the first encounters people may have with the brand and shows the different route people can take through the different channels or marketing (e.g. online, television, magazine, newspaper). Integrated marketing communications (IMC) is also being used to manage the customer experience; IMC is about sending a consistent message amongst all platforms; these platforms include: Advertising, personal selling, public relations, direct marketing, and sales promotion (Kotler et al. 2013, p. 495). CEM holds great importance in terms of research and showing that academia is not as applicable and usable as the practice behind it. It needs to be noted that there isn't a specific set of rules or steps to follow as companies (in their various industries) will have different strategies. Therefore, development into the conceptual and theoretical aspects are needed. This can be seen through different scholarly research. The reasoning behind the interest in CEM increasing so significantly is because businesses are looking for competitive differentiation. Businesses want to be more profitable and see this as a means to do so. Hence why businesses want to offer a better experience to their customers and want to manage this process efficiently. In order to gain success as a business customers need to be understood. In order to fully utilise the models used in practice, academic research that is conducted can assist the practical aspect. This along with recognising past customer experiences can help manage future experiences. A good indicator of customer satisfaction is the Net Promoter Score (NPS). This indicates out of a score of ten if a customer would recommend a business to other people. With scores of nine and ten these people are called protractors and will recommend other to the given product but on the other end of the spectrum are detractors, those who give the score zero to six.
Views: 135 The Audiopedia
Creating a Great Brand & Customer Service Experience - Chicago Motivational Speaker
 
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To learn more about The Customer and Brand Experience this Chicago based Irishman can bring to your conference and event, go to http://www.IrishmanSpeaks.com for more detail on this high impact, humorous, business speaker. As a keynote speaker on Customer Service, Business Growth, People Growth, Teamwork Growth, this Chicago based marketing keynote speaker has energized audiences from Harley-Davidson to Helsinki, from Memphis to Malaga and many places in between. Chicago Motivational and Inspirational Marketing Speaker Irishman Conor Cunneen talks about the Brand Experience http://irishmanspeaks.com Tags: Humorous Motivational Customer Service Speaker Marketing Speaker Chicago, Chicago Business Speaker Humorous Motivational Speaker Humorous Motivational Chicago Speaker Humorous Speaker Chicago Irish Keynote Speaker Keynote Speaker Chicago Motivational There are Business Speakers and there are Business Speakers! And then there is Chicago based Irishman, Conor Cunneen whose BRAND PROMISE is E4: Energize, Educate, Entertain and Easy to Work with. He keeps that promise. How many Speakers on Customer Service receive testimonials like: "In my close to thirty years of association work, I have never seen a speaker as well received as you." Incentive Marketing Association "As the person who coordinates all of our speakers year after year, I want to tell you that you offered a very welcome breath of fresh air in booking and executing our keynote speech. Getting information from you was easy, you followed through on your commitments every time and you were an inspiration to our customers." Major Insurance Corporation As a meeting or event planner, you can be sure that when I combine effective pre-event research with leadership and business experience from Ireland, UK and USA, a natural gift for storytelling and the wit that won Chicago Humorous Speaker of the Year, (wow, that all seems pompous!), yes, you can be sure that you have booked a professional and humorous Master of Ceremonies." Testimonials for Conor as a Professional Funny Emcee / Master of Ceremonies / MC American Express "Thanks again for your fabulous MC skills! I was very happy with the program and am so thankful and appreciative of your skills and attention to the details as well. And -- thank you for the balance of humor you added to the program. I hope you enjoyed yourself and our people! " Illinois State Crime Commission: "Thank you so much for the great job you did emceeing our recent awards gala. We take great pride in our program, so it was wonderful to be able to relax and know the program was in excellent hands. Not only did you keep what was a very lengthy program moving along with pace and great humor, it was obvious that you had done your own research separate to the script provided. Your combination of the gift of gab, great humor and professionalism shone through and genuinely contributed to a wonderful evening." SIMA "Thanks for the emcee work, we received great feedback so far and you certainly met our expectations." Humorous Motivational Irish Speaker Conor Cunneen regales his audience with a powerful message we all can learn from. Tags: Chicago Customer Service Speaker Humorous Customer Service Speaker Customer Service Healthcare Chicago Motivational Speaker Good keynote Speakers Motivational Humorous Speaker
4 Ways to Elevate the Customer's Experience | Mark Sanborn Customer Service Keynote Speaker
 
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https://marksanborn.com/presentations/ Do you know how to elevate the experience for your customer? Everyone knows how to "create" or "manage" the customer experience. Success comes from ELEVATING the experience so that you leave your competitors behind. There are four keys and this video will teach you what to do: 1) The guest always receives value - they get what they expect even if their expectations are off. 2) The guest is pleasantly surprised - pleasantly surprise as many guests as possible. 3) You effectively manage the guest's emotions - did they leave happier than when they came in? 4) You work together. Like Mark's ideas on leadership for brands? Consider bringing him to speak at your next event by visiting https://marksanborn.com/contact-us/ __ SUBSCRIBE: http://www.youtube.com/subscription_center?add_user=markhsanborn MORE VIDEO TOOLS FROM MARK SANBORN: Cultivate Business Success: https://www.youtube.com/playlist?list=PLJRT3y-X7CpdojU9z7YGvlJpoaxfjCcof Become a Better Leader: https://www.youtube.com/playlist?list=PLJRT3y-X7CpeCFD5WKa9dhQZtDUTTQcxF Create Amazing Customer Experiences: https://www.youtube.com/playlist?list=PLJRT3y-X7CpeCFD5WKa9dhQZtDUTTQcxF DOWNLOAD MARK'S FREE E-BOOK FOR LEADERS: http://www.marksanborn.com/doing-leadership ABOUT MARK SANBORN: Leadership expert and keynote speaker Mark Sanborn helps the world's top brands create incredible customer experiences, bolster leadership from within, and achieve amazing results. His best-selling book "The Fred Factor" illuminates the secrets to winning and keeping customers who happily proclaim your brand. This expertise has won him the title of one of the top leadership experts in the world. In fact, Mark has spoken in front of over 2400 audiences worldwide. For a detailed bio of Mark Sanborn and to see how he can help your brand, please visit https://marksanborn.com/ CONNECT WITH MARK SANBORN: YouTube: http://youtube.com/markhsanborn Website: https://marksanborn.com/ Twitter: https://twitter.com/mark_sanborn Facebook: https://www.facebook.com/marksanbornspeaker LinkedIn: https://www.linkedin.com/in/marksanborn HIRE MARK FOR YOUR NEXT EVENT: Call Helen Broder at (910) 256-3495 or visit our Contact page at https://marksanborn.com/contact-us/ Sanborn & Associates, Inc. 10463 Park Meadows Dr. Ste. 213, Lone Tree, CO 80124 Phone: +1 (303) 683-0714 Fax: (303) 683-0825
Customer focus. Why consumers won't wait. Marketing, management of key clients.  Improving customer service and response times in call centres and online sales.  Conference keynote speaker
 
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http://www.globalchange.com People do crazy things when in a hurry - the future is about emotion, not about technology. Futurist Dr Patrick Dixon lecture on future of telecom, mobile phones, marketing, management and motivation. Executives, consumers, shareholders, clients, workers all act irrationally, with emotion. Understand consumer choices. Win team loyalty and war for talent. Irrational and illogical customer decisions. Customer focus key to business growth, retention, loyalty and commitment to your brand.
Meet Gorgias, The Top-Rated Customer Service and Live Chat Helpdesk For Shopify
 
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Gorgias is the all-in-one helpdesk for customer service and live chat. It collects customer support messages from every channel (email, live chat, phone, etc.) into one view to help you streamline your support tickets. It also has the most powerful integration with Shopify and Shopify Plus, so you can see order details for a customer, and refund, cancel, or duplicate orders without leaving the helpdesk app. Use templates, automations, rules, and macros to cut support time. Your support team will be more productive and your customers will love you. "Thanks so much for this app, It's exactly what an eCommerce business owner needs in order to grow and sleep quietly the same time." - Kewlioo Provide Customer Service On Every Channel Manage conversations from email, live chat, phone, and social media in one helpdesk See the full customer chat and message history across different channels in one view Provide support for multiple stores from the same dashboard “It's made our lives much simpler and we are able to access all incoming questions whether from Facebook, Shopify, email or chat all in one place.” - The Dry Eye Shop Cut Support Time In Half Respond instantly with live chat See customer details and orders right next to the ticket Respond with one click using pre-made templates Use Macros (variables like order status, shipping date, etc.) so you never have to type them out! “Life changing app! We save roughly 4 hours per day now using macros that they helped us create.” - Baltic Essentials Eliminate Ticket Backlog Set up automated responses to common tickets like “where’s my order?” Create rules to manage your inbox, like tagging a ticket as urgent if it contains the word ‘refund’ “This app is incredible, It cut my workload by 70% and make our customer service much more efficient” - Planet54 Increase Conversions And Revenue Chat with customers currently on your store See which pages they're on and their purchase history Trigger chats on important pages, like the checkout “Between their live chat and tag functions, we are able to get back to our customers twice as fast as before!” - Brave Star Selvage Do More Than Reply To Emails Integrate other apps (loyalty programs, payment softwares, shipping providers, etc.) Perform actions like awarding loyalty points without leaving the conversation Cancel, refund, or duplicate orders with a click from inside Gorgias "This app will end up paying for itself over and over with the amount of time and hassle saved" - iWalldock The highest rated stores use Gorgias Timbuk2: Popular messenger bag brand Thrive Causemetics: Luxury cosmetics Darn Good Yarn: Yarn subscription Frichti: Largest food delivery service in Paris
HOW TO BRAND YOU and Improve Customer Service
 
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https://www.brandingyouniversity.school/?ref=43804f. When starting a small business, there are many important points to keep before one’s mind … It is important to answer the question HOW TO START A BUSINESS … Nevertheless, one cannot ignore the MAIN INGREDIENT or LIFEBLOOD of all businesses… that is LEADS… CUSTOMERS … PATRONS.. Regardless of what name is important to you, the biggest challenge to your business is CUSTOMER RETENTION. In order to retain customers, one must understand the techniques of HOW TO IMPROVE CUSTOMER SERVICE on an ongoing basis. https://www.brandingyouniversity.school/?ref=43804f CUSTOMER EXPERIENCE MANAGEMENT is mandatory if your company is to be known to perform to greatest CUSTOMER SATISFACTION. There are many RETENTION STRATEGIES on the market that are used… but many are not available because of the prohibitive price aspect…. I have GOOD NEWS FOR YOU… BRANDING YOUniversity has one of the BEST RETENTION STRATEGIES tool that YOU CAN AFFORD .. It's called Twitter 3.0. Not only is this TOOL the GREATEST strategy, it is also a FREE course.
Views: 84 MARVA COOKE
Secret Formula of Sales and Marketing  | Consumer Behaviour  | Dr Vivek Bindra
 
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In this video Dr Vivek Bindra explains about Consumer Behaviour. He explains in details about how a businessman can improve his sales by understanding the consumer behaviour. He shares different case studies in this video to explain about consumer behaviour. Watch this video till the end to know all the details. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
The Difference Between Customer Service and Customer Experience
 
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Today we address the difference between customer service and customer experience. Customer service is the bare bones transactional happening between the business and the customer. The business offers customer service because they have to, not necessarily because it’s something they want to invest in. It’s forced. It’s a department and often a bare bones offering. Customer experience is “we’re here because we want to be here.” Customer experience considers everything the customer goes through—to be frank it’s everything the customer touches, tastes, smells, hears, sees throughout the experience with the brand. What are they going to feel, think, It’s being almost obsessive about the experience the customer has with the brand—the attitude of “I want to be here,” rather than “I have to be here.” It’s what makes frontline agents really good and impactful. Have you ever gone into a store and the person working at the store wasn’t attentive. They were on their phone and gave off the impression that they couldn’t care less. It’s likely you didn’t spend much at that store. No one wants to spend time in customer service, but an experience on the other hand is something customers seek. Customer service is transactional. The attitude of customer service is often “I have to be here.” A well thought out customer experience is thoughtful. It’s the attitude of “I want to be here.” ___ BLAKE'S TAKE Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe! WHO IS BLAKE? Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral, Sukhis Indian Food, Curry Up Now and more. She was recognized by ICMI as a top 50 thought leader for 2015. Facebook: https://www.facebook.com/CustomerExperienceBlake/ Twitter: https://twitter.com/BlakeMichelleM Website: www.blakemichellemorgan.com
Views: 7091 Blake Morgan
TEDxBROADWAY - Frank Eliason - Customer Service
 
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Frank Eliason, Citibank's Senior Vice President of Social Media, has been described as the "most famous customer service manager in the U.S., possibly the world." By expanding the reach of customer service via social media, and taking the simple approach of asking "Can we help?" he repositioned the relationship between Comcast and its customers. His efforts at Comcast inspired a global wave of innovation in the way businesses communicate and engage with their customers -- using new communication channels to improve customer experience. Prior to joining Citibank, Frank was best known to many as the voice behind @ComcastCares, one of the earliest examples of how a business can use social networks to proactively listen and respond to customer concerns in real time. His work with Comcast's customers is one of the top case studies proving that social media can play a positive role for corporations. This work has been recognized by many news organizations such as ABC News, CNN, The New York Times, Business Week, and many others. He is also one of the most sought-after thought leaders on social media and customer experience, and regularly participates in panels and speaking engagements. At Citibank, Frank and his team are helping to change the way a global financial institution manages its relationships with a diverse community of consumer, small business and corporate customers -- to serve and exceed their expectations and help build a lifetime of trust between Citibank and its customers. Prior to joining Comcast in 2007, Frank worked in customer Service management for Advanta Bank and Vanguard Investments. Frank is a board member for both the Council of Better Business Bureaus and SOCAP (Society of Consumer Affairs Professionals). He also serves on the advisory board for Drexel University's Center for Corporate Reputation Management. You may connect with Frank on Twitter at @FrankEliason or via his blog.
Views: 6228 TEDx Talks
Why Customer Service is a Marketing Job - Jason Anello
 
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In Chapter 9 of 15 in his 2010 Capture Your Flag interview with host Erik Michielsen, creative director and experience marketer Jason Anello shares why social media communication has created a need to unite marketing and customer service business units. Anello suggests the traditional model keeping the two groups separate is outdated and needs to change, especially given how customer service client engagement continues to increase as new technology becomes available. Anello is the co-founder of non-traditional marketing agency Manifold Partners - www.wearemanifold.com . He is the co-founder of Brooklyn-based supper club Forking Tasty - www.forkingtasty.com . Previously he held creative leadership positions as an Ideologist at Yahoo's Buzz Marketing team and as an associate creative director at Ogilvy & Mather - www.ogilvy.com . Anello is an alumnus of the University at Albany - www.albany.edu View more videos at http://www.captureyourflag.com Follow us on Twitter: http://www.twitter.com/captureyourflag Like us on Facebook: http://www.facebook.com/captureyourflag
Views: 1075 Capture Your Flag
Reputation Management 888-217-8331 SEO Customer Review Reputation Marketing
 
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Reputation Management and online Brand Management http://www.reputationcrew.com we drive clients to your business or product. We specialize in Inbound traffic whether it is for local business, products and services or national brands. Our online strategy for increasing your exposure through quality content and correctly structuring what you and your business are found for by the Search Engines. San Diego Reputation Management, San Diego web marketing.
eCommerce Marketing Strategies - 12 Killer Tips
 
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Watch this video to discover 12 killer eCommerce marketing strategies and tips: https://www.ecommercemarketing360.com/ecommerce-marketing-overview/ Tips covered in video: Tip #1 - Use a good cart. Shopify, WooCommerce, BigCommerce Tip #2 - Optimize your product pages both with regards to SEO and Design, product title, description, images, trust badges, reviews, video Tip #3 - Schema markup for google rich cards (schema markup testing tool) Tip #4 - Optimize your product feed via Google Merchant center Tip #5 - Run Google shopping ads Tip #6 - Run dynamic retargeting campaigns across Google display and YouTube. As well as retargeting ads across FB and Instagram Tip #7 - Run FB and Instagram ads and retargeting on those channels as well. Target a very tight demographic of people that fit your brand. Tip #8 - Invest in social media management, build an organic following. Tip #9 - Automate email marketing (holiday, birthdays) and send end of month promotions. Tip #10 - SMS VIP deals Tip #11 - Use a CRM and hire a sales and support person. Follow up call customers. Ask for reviews, sales packages, learn about their needs, ask for referrals, ask to share on social. Kill customer service Tip #12 - create a customer care package. Nice branding. Use to get amazon buyers to buy from your site next time. Include coupon. --- Presented by: JB Kellogg JB Kellogg is the Co-Founder & Co-CEO of Madwire®. Madwire's brands Marketing 360® and Top Rated Local® are popular platforms used to help small businesses grow. Madwire was founded in 2009 and has since grown to nearly 1,000 people and over 100MM in annual revenue. JB & Co-CEO Joe Kellogg were recognized as Glassdoor's Highest Rated CEOs for 3 consecutive years (#1 overall in 2016). JB is passionate about small business marketing, leadership, sales, team culture and more and often shares the tips, tricks and strategies he's learned in life and while growing Madwire. JB Kellogg on LinkedIn: https://www.linkedin.com/in/jb-kellogg-8567a029/ --- Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design, to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016 & 2017! Follow Us: Marketing 360® Website: https://www.marketing360.com/ Madwire® Website: https://www.madwire.com/ Facebook: https://www.facebook.com/marketing360/ Instagram: https://www.instagram.com/marketing360 Twitter: https://twitter.com/fuelsyourbrand Pinterest: https://www.pinterest.com/fuelyourbrand/ Snapchat: https://www.snapchat.com/add/fuelyourbrand Youtube: https://www.youtube.com/marketing360
Views: 286940 Marketing 360
How to Improve Customer Service Through Social Media
 
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Watch to learn how to improve customer service and boost engagement with your brand using social media. Become a leading social care brand with these tips and effective social media strategies for success. Gil Media Co. was hired by Western Union to deliver a workshop to its Global Social Care Team and Community Management team leaders on best practices for engaging on social media. To inquire about in-house corporate training services and workshops, contact Gil Media Co. at http://gilmedia.co/contact Thanks for watching! -- ► Subscribe to My Channel Here https://bit.ly/CarlosGilYouTube -- Book Carlos to Keynote Your Next Conference or Event: http://carlosgil.biz/speaking/ Carlos Gil is a first generation Latino marketing executive, Inc. Magazine contributor, and award-winning Snapchat storyteller with over a decade of experience leading social media strategy for global brands. Carlos’ work has been featured by CNNMoney, Harvard Business Review, Mashable, and Social Media Examiner in addition to dozens of trade publications. As a dynamic and charismatic speaker, Carlos’ speaking pedigree includes bilingual keynote speeches for clients across the United States, Europe, and South America in addition to presenting at prominent marketing industry events such as SXSW and Social Media Marketing World. Click to watch Keynotes & Speaking Engagements: http://cgil.co/watch4keynotes Click to watch Real Talk with Carlos Gil interviews: http://cgil.co/realtalk1 Click to watch Social Media How-to Videos & Tutorials: http://cgil.co/2p62Jgf Click to watch The Hustle Diaries: http://cgil.co/hustlediaries Subscribe to my VIP Newsletter: http://bit.ly/CarlosVIP -- Follow Me Online Here: Facebook: http://Facebook.com/TheCarlosGil Twitter: http://Twitter.com/CarlosGil83 Snapchat: http://Snapchat.com/add/TheCarlosGil Instagram: http://Instagram.com/CarlosGil83 Website: http://CarlosGil.biz Keywords: social media customer service,improve social media customer service,social media marketing,social media customer service,social customer service,improve social media customer service,how can social media improve customer service and save a company money,social media strategies,social media marketing,social media marketing strategy,social media marketing tips,social media strategies,social media strategies 2017,social media strategies for business
Views: 315 Carlos Gil
Property Management Company in Los Angeles - Customer Service Meets Technology
 
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Are you looking for the best property management company in Los Angeles and Southern California? Look no further! First Light Property Management, Inc is a leading Los Angeles full service property management company, providing professional, high-quality, affordable management services for a wide variety of residential property rentals. Our services include property brand management, strategic property marketing and real estate investment guidance and opportunities.

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